REPORTS TO: Restaurant Operations Manager / Restaurant Manager
The Assistant Restaurant Manager is responsible for ensuring the most memorable dining experience is delivered to sailors and crew by leading, training and motivating the restaurant crew in their respective areas and any other outlets assigned to them during service.
They ensure a friendly and professional service is undertaken during the restaurant service.
What You’ll be Up to:
Maintain positive Sailor relations at all times.
Maintain complete knowledge of all menu items, cooking methods and beverage selections available in the assigned outlet.
Responsible for providing supervision, leadership and support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew.
Responsible for training restaurant teams on respective food/beverage menus, standards and steps of service.
Responsible for cross training crew members in other departments in order to find the right fit of future teams.
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet.
Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring Sailors have the utmost satisfaction.
Ensures all restaurant team members perform and adhere to company guidelines and policy at all times.
Ensure that all restaurant products, equipment and cleaning materials are used in a cost-effective manner.
Informs the Maître d’ on all Sailor issues, special requests, suggestions and complaints and where possible, seek to resolve.
Assigns service stations to the service staff from the respective assigned outlet based on performance, and ability without discrimination or favoritism.
Ensures that all health rules and regulations such as USPH are maintained and adhered to and where necessary, provide training to other members of the Restaurant team.
Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary.
Monitors and assists clear down routines after service and ensures the appearance and condition of all items including cutlery and tableware meet Virgin Voyages’ standards.
Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.
Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching.
Monitor restaurant and Crew Dining areas ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines.
Prepare appraisals for individuals under their remit in accordance with Virgin Voyages’ policies.
Partakes in inspections, trainings and meetings as required by head of department.
Ensures that the set standards are kept and staff members work according to their respective job descriptions.
Super Powers Required:
Minimum 2 years’ experience as Assistant Maître d’ or Head Waiter onboard a Cruise ship or 4/5 star hotel/resort or restaurant.
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position.
Good command of the English Language
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.