Reports To: Assistant Housekeeper, Chief Housekeeper
The Cabin Steward ensures the cleanliness of all guest cabins in assigned section, as well as the corridors and surrounding areas, in accordance with company standards.
Essential Duties and Responsibilities
Maintain cleanliness of specified guest cabins in an area assigned by Chief Housekeeper.
Maintain cleanliness of corridors and lockers in area surrounding assigned cabins.
Escort guests to their cabin on embarkation day, carry hand baggage for them, and explain cabin amenities and layout.
Assist with luggage delivery to guest cabins on embarkation day.
Greet guests in assigned section on the first evening, and explain cabin services provided, duty hours, and other services available.
Provide personal assistance to all guests in a friendly and helpful manner
Ensure all personal belongings are placed in the cabin and close the door of the balcony
Switch off main light and close the door
Visually scan the cabin, to make sure that all is in order
Turn on bedside lights
Close the sheers and curtains
Place printed materials on the bed
Clean and dust furniture in the cabin
Treats (pillow chocolate, etc.)
Fold clothing and place on the sofa / chair. Tidy shoes.
Make the bed/s. Change the bed linen / turn mattresses if applicable
Report any repairs
Replenish mini bar items and mineral water
Making mini bar charges
Open the curtains, and tie back
Replenish tea and coffee tray items
Daily balcony furniture cleaning
Clean balcony door (where applicable), Steward when balcony wash one time per cruise
Clean balcony deck, Steward when balcony wash one time per cruise
Coffee machine set up
Pick-up clean laundry and deliver to cabins before 6.00pm
Be aware of sick guests, and ready to meet their requests
Clean cabin mirrors
Spray bottles must be labeled and product replenished daily.
Sanitize hair dryers daily.
Sanitize hand contact surfaces
Dust wood surfaces
Clean cabin telephone and TV remote
Check and turn off the light
Meet or exceed company standards of personal appearance and hygiene.
Maintain cleanliness of uniform at all times.
Possess knowledge and comply with Shipsan, the European sanitation program, and the United States Public Health rules and regulations pertaining to assigned work.
Respond correctly to guest questions regarding ship’s schedule, itinerary, ports of call, and onboard services when encountering guests in public areas or cabins.
Follow supervisor’s instructions regarding present responsibilities, or any new duties assigned.
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Use PPE (Personal Protective Equipment) at all times as per company policy.
Know and comply with Shipsan, the European sanitation program, and United States Public Health Rules and Regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Ability to effectively speak English and communicate with guests and supervisors.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional languages
High school diploma or international equivalent.
Three years experience as a chambermaid/housekeeper in an upscale hotel or cruise ship.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.