Help Desk Associate

negotiable Expires in 9 months

JOB DETAIL

The Gig:

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is playful and personable for our Help Desk Associate gig.

This ‘someone’ knows how to provide RockStar service and is really good at making our Sailors feel like they are at home. They are our Sailor’s go-to person and they know the ship like the back of their hand. Sound like you?! … Keep reading!

In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.

What You’ll be Up to:

  • Provides a positive impression to every Sailor and aims to recognize everyone by name
  • Maintains positive Sailor relations at all times
  • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
  • Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
  • Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
  • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
  • Carries out cash transactions required by Sailors
  • Responsible for balancing of their cash fund daily
  • Receive and inventory lost and found items and maintain a log of all found items and report lost items
  • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
  • Prepares and updates berthing lists, gift orders, special notes, and guest lists
  • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

Super Powers Required:

  •  Minimum 2 years’ experience as Receptionist / Help Desk Assistant
  • Skills in accounting and administration
  • Experience in working in a high quality customer service area
  • Passionate about people
  • All certificates required by the STCW code for this position
  • Strong written & verbal skills

What Matters to Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.