Sub-Department: Housekeeping

Reports To: Chief Housekeeper, Assistant Housekeeper, Night Supervisor

Position Summary

The primary responsibility of the Night Steward/Stewardess is to ensure guest satisfaction through the delivery of quality in-suite service.

Essential Duties and Responsibilities

Operational

• Ensure that assigned area is properly equipped and set up.
• Refill the trolley, assuring a neat and clean set up and in according to company standards.
• Assist with loading and distribution of luggage when needed.
• Ensure that assigned cabins are thoroughly cleaned, made up and stocked with amenities, linen and other supplies.
• Ensure cleanliness of passageways, bulkheads, overheads, vents and ledges, balconies, glass sliding doors, floor, railings, chairs, tables and cushions.
• Ensure supply of fruits, ice, and soft drinks in all suites.
• Collect dirty linen and distribute clean towels, linen, bathrobes, dry cleaning and laundry according to guest requests.
• Follow up on guest special requests and gift orders, ensuring effective and prompt service.
• Provide introduction and greet guests boarding in assigned suites during embarkation period.
• Explain features of the cabins such as TV/DVD/VCR/IPOD, bar, safe, room service system, and services provided.
• Address guests occupying assigned suites using last names.
• Handle guest complaints that may occur.
• Keep informed of all events and activities on the ship.
• Ensure full compliance with USPH regulations.
• Report Public Health issues within assigned area to the Assistant Housekeeper.
• Monitor and maintain adherence to policies regarding, but not limited to, cockroach traps, temperature logbook, three bucket system, and chemical labeling.
• Ensure all equipment in assigned area is in good working condition.
• Possess knowledge of USPH Sanitation Standards, and Rules and Regulations.
• Ensure that personal grooming, appearance, hygiene and uniform are in accordance with company policy.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Ensure all equipment is well maintained.
• Minimize linen and terry linen damage by following company procedures for cleaning.
• Ensure tasks are completed within assigned working hours.
• Possess knowledge of the revenue aspects of the operation.
• Ensure cost-effective operation of department.
• Minimize operating expenses without affecting product standards delivered to the guests.
• Conduct inventory checks when required.

Safety Responsibilities

• Be in possession of valid STCW certificates.
• Possess familiarity with the vessel layout in terms of safety and security.
• Have a full understanding of ship rules and regulations (SMS).
• Participate in all required safety drills/training.
• Ensure that all safety procedures are followed.
• Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
• Follow the Ship Rules & Regulations.
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Participate in safety drills as required.

Resources

• Possess knowledge of operational manuals including SMS, VOM, USPH, and HKOM.
• Instructions/explanations provided by Chief HK, Assistant CHK or Shipboard/ Shore side management.
• Possess knowledge of the Human Resources Manual and Shipboard Training.
• Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated i n a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

• Ensure confidentiality when handling sensitive information.
• Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with SSSL policies.
• Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
• Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
• Participate in all mandatory training without excuse.
• Perform all other duties as requested by shipboard management or shore side.

Qualifications

Knowledge, experience, skill, and/or ability

Required

• Fluent in written and spoken English.
• Communicate effectively with the senior management.
• Possess ability to lead and make decisions.
• Good administrative skills.
• Experienced in coaching subordinates.
• Must be cost and quality conscious.
• Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
• Work with international team members.
• Perform assigned duties under pressure (time constraints).

Preferred

• Fluency in additional language(s)
• Cruise Ship Experience.

Required computer skills

• Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
• Possess sufficient computer knowledge to use the company software.

Education/experience/certifications

• High School education or international equivalent.
• Minimum of three years experience and/or training in the hospitality/room division.
• Equivalent combination of education and experience.

Other Skills:

• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.

Math Ability:

• Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
• The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

• Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.