Officer Staff Steward / Stewardess

negotiable Expires in 9 months

JOB DETAIL

Reports To: Assistant Housekeeper, Chief Housekeeper

Position Summary

The Officer/Staff Steward/Stewardess is responsible for the cleanliness of Officers and/or Staff cabins and passageways in an assigned section, in compliance with the company standards.

Essential Duties and Responsibilities

Operational 

  • Responsible for a station of 25 to 32 Officer and staff cabins as assigned by the Chief Housekeeper.
  • Interact in friendly and helpful manner to all staff and officers.
  • Ensure the cleanliness of the cabins, corridors and lockers.
  • Clean Officers/ Staff cabins and bathrooms once a day or as instructed.
  • Assist with luggage deliver to guest cabins on embarkation day.
  • Ensure cleanliness of guest areas and special cleaning assignment areas as assigned by Chief Housekeeper, maintaining company standards and Public Health regulations.
  • Collect used trays, glasses, china, cutlery etc. left in cabins or corridors and deliver to designated cleaning and washing area.
  • Ensure Personal Protective Equipment is used, and proper procedures and instructions are followed at all times.
  • Follow instructions given by supervisor, and complete any job assigned by supervisor.
  • Ensure proper procedures and instructions are followed to avoid damage to ship or company property.
  • Maintain a safe and sanitary environment for guests and fellow employees.
  • Answer guest questions regarding ship itineraries, travel routes, and ship services during the course of performing his duties in public areas, displaying courtesy and appropriate etiquette.
  • Escort guests to cabins on embarkation day, carry hand baggage, and describe cabin amenities and lay out.
  • Handle all linen and towels necessary for the daily operation, following company standard for changing.
  • Execute correct exchange of linens in the ship laundry.
  • Take personal guest laundry to and from the laundry and present bill when completed.
  • Report and follow up on all maintenance issues, defective equipment, fixtures and supplies.
  • Possess knowledge of Shipsan, the European sanitation program, and the United States
  • Public Health rules and regulations following them at all times.
  • Ensure personal appearance, hygiene, and uniform are in accordance with company rules and regulations.

Training & Development

  • Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

  • Maintain a safe and sanitary environment for all guests and crew members.
  • Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
  • Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
  • Participate in safety drills as required.
  • Comply with Marella Cruises’ Safety and Pollution Prevention Program
  • Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities

  • As assigned

Qualifications

Knowledge, experience, skill, and/or ability

Required

  • Fluent in written and spoken English,
  • Must be able to communicate effectively with the senior management.
  • Ability to lead and make decisions.
  • Good administrative skills.
  • Experienced in coaching subordinates.
  • Must be cost and quality conscious.
  • Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
  • Work with international team members.
  • Perform assigned duties under pressure (time constraints).

Preferred

  • Fluency in additional languages

Education/experience/certifications

  • High School education or better.
  • Minimum of 3 years as a chambermaid in a quality hotel or cruise ship).
  • Equivalent combination of education and experience.

Other Skills:

  • Knowledge of general office practices, procedures and equipment.
  • Ability to prioritize tasks and work independently.
  • Strong organizational, interpersonal and communication skills.
  • Ability to interact with senior-level management and owner representatives.

Math Ability:

  • Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
  • The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

  • Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.