Restaurant Host
MAJOR RESPONSIBILITIES:
Responsibilities and essential job functions include, but are not limited to, the following:
- Responsible for providing professional, attentive service, with a personable approach.
- Attends all food and wine tastings and is expected to have full menu knowledge.
- Greets guests, creates a welcoming dining environment, presents menus, and explains daily specials to guests.
- Works as a team to seamlessly execute all special events and theme dinners and lunches.
- Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest, consequently exceeding our guest service scores.
- Responds to guest issues promptly and in a courteous manner. Makes decisions for service recovery and follows up with guest and manger to ensure complete satisfaction.
- Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
- Maintains a calm demeanor during periods of high volume or unusual events and sets the pace for an enjoyable dining experience.
- Anticipates guests’ needs by constantly evaluating environment and guests for cues.
- Communicates information to chefs and wine stewards so that the team can respond as necessary to create the most efficient service possible.
- Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Promotes other specialty restaurants, special events and meets revenue targets.
- Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
- Maintains a clean and organized workspace at all times.
- Is responsible for pre-shift set up.
- Maintains regular and consistent attendance and punctuality.
- Follows health, safety and sanitation guidelines in the workplace and for all products.
- Carries out any other duties and responsibilities as assigned.
DAYTIME DUTIES:
- Preparing a table assignment for each meal period
- 2-3 hours of the day assigned to the general reservations desk
- In charge of signage related to the restaurant including table displays promos
- Actively communicate the availability of the restaurant to other departments
- Updating guest comments in Issuetrax
- During sail a ways take reservations with the tablets
- Being the restaurant ambassador, roam around the public spaces and chat with the guests
- Check on the effectiveness of the crew who are promoting the restaurant
- Confirmation phone calls to the guests on the day of the reservation
- In charge of upkeep and maintenance of menu’s & covers
- Administration of the checks each meal period
- Dealing with the gift orders each cruise
- Greeting team embarkation
- Partake in each team briefing and post the minutes for the crew
MARKETING:
- The restaurant hostess is assisting the manager with creating and adjusting the marketing strategies each cruise depending on the demographics.
- Motivate and train the staff on the importance of selling the restaurant
HIRING CRITERIA:
- Excellent command of the English Language.
- Extensive knowledge of food and wine.
- Is passionate about service and finding ways to exceed guest expectations.
- Has an upbeat personality with an ability to make a connection with others.
- Leadership skills.
- Strong problem solving skills and confident in making decisions to resolve guest issues. Ability to investigate and solve passenger complaints, follows up to meet/exceed guest expectations.
- Superior customer service approach, positive attitude, hard worker, punctual and professional.
- Is versatile and has the ability to work in various work environments.
- Possess excellent communication skills for dealing with guests and fellow crew members within a diverse and upscale environment.
- Cost awareness and full understanding of inventory control and inventory taking.
- Ability to train and guide new staff.
- Work successfully as part of the team, while under pressure.
- Excellent appearance, self-starter.
- Maintain a positive morale and professional attitude.
- Revenue and guest satisfaction focused.
- Willing to work on weekends, holidays, and seven days a week and as business requires.
- Certificate or diploma of a Hotel School or the international equivalent preferred.
- Minimum of 3 years fine dining restaurant experience.
- All international applicants must have the ability to obtain a US C1/D visa (and other relevant visas) when applicable.
Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.
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