Reports To: Head Waiter Restaurant Manager Assistant Food Manager
The Utility Crew Mess Server provides friendly and professional service in the Crew Dining room areas (Officer, Crew mess and Staff mess), according to company standards.
Essential Duties and Responsibilities
Work in assigned crew mess.
Replenish food in buffet line and clean the dining area after officers, staff and crew finish eating.
Prepared dining area before and after the set meal hours, or occasionally during meal service hours, if required.
Follow Shipsan, the European sanitation program, and the United States Public Health rules and regulations at all times.
Follow proper service etiquette, remaining polite, friendly and professional at all times while the staff eats.
Communicate with galley staff and all supervisors regarding buffet needs, shortages, officers/staff or crew preferences.
Work to improve standards and crew satisfaction.
Report for duty at assigned times and according to company rules and regulations.
Transport the necessary stock from the Main Store to the messes.
Attend necessary meetings and training to develop skills in preparation for a future promotion..
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Fluent in written and spoken English,
Must be able to communicate effectively with the senior management.
Ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints)
Fluency in additional languages
High School education preferred.
Minimum of two years food related experience and/or training.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Great attitude at all times.
Flexible, punctual, and a team worker.
Well-groomed and neat appearance.
Ability to perform under pressure.
Ability to work with international team.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.