Utility Dining Room Cleaner

negotiable Expires in 9 months


Reports To: Restaurant Manager, Head Waiters

Position Summary

The Utility Dining Room Cleaner is responsible for cleaning and maintaining the floor of the restaurants before, during, and after service, following the cleaning schedule provided by restaurant management.

Essential Duties and Responsibilities


  • Clean and maintain all floors and carpets in the main dining room and other dining venues, before, during and after scheduled service times.
  • Clean up any spills in a safe manner during dining service.
  • Consider service level potential negative impact on guest service when handling spills during dining service hours.
  • Handle all the cleaning materials, chemicals and machinery in a safe manner.
  • Participate in all assigned training programs to develop skills with the possibility for future development and potential promotion.
  • Work with cleaning machinery as assigned by the ship.
  • Cross train on different machinery onboard.
  • Perform all duties according to Shipsan, the European sanitation program, and the
  • United States Public Health rules and regulations.
  • Monitor the cleanliness, maintenance and upkeep of all equipment and ship property used in the execution of duties.
  • Use only authorized chemicals in accordance with instructions and approved training.
  • Attend departmental meetings and trainings as instructed.

Maintain professional appearance to meet the following standards: 

  • Clean and ironed uniforms.
  • Nametag visible at all times.
  • Shower prior to shift.

For males:

  • Hair must be well-groomed and above the collar.
  • Facial hair should be kept to a minimum.
  • Sideburns should not be lower than the ear lobe.
  • No earrings are allowed for male employees.
  • Personal jewelry should be kept to a minimum.
  • All shoes are to be clean and polished.
  • Clean and trimmed fingernails.

For females:

  • Hair must be kept away from the face in a moderate coiffure.
  • Light polish is permitted.
  • Makeup should be tasteful and minimal.
  • Personal jewelry should be kept to a minimum.
  • Ladies may wear small earrings and one ring per hand.
  • All shoes are to be clean and polished.
  • Ladies heels are to be no higher than 1 inch.

Training & Development

  • Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

  • Maintain a safe and sanitary environment for all guests and crew members.
  • Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
  • Know and comply with Shipsan, the European sanitation program, and United States Public Health Rules and Regulations pertaining to assigned working area.
  • Participate in safety drills as required.
  • Comply with Marella Cruises’ Safety and Pollution Prevention Program
  • Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities  

  • As assigned


Knowledge, experience, skill, and/or ability


  • Fluent in written and spoken English,
  • Must be able to communicate effectively with the senior management.
  • Ability to lead and make decisions.
  • Good administrative skills.
  • Experienced in coaching subordinates.
  • Must be cost and quality conscious.
  • Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
  • Work with international team members.
  • Perform assigned duties under pressure (time constraints).


  • Fluency in additional languages


  • High School education preferred.
  • Experience and/or training in the hospitality field considered a plus.
  • Equivalent combination of education and experience.

Other Skills:

  • Knowledge of general office practices, procedures and equipment.
  • Ability to prioritize tasks and work independently.
  • Strong organizational, interpersonal and communication skills.
  • Ability to interact with senior-level management and owner representatives.

Math Ability:

  • Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
  • The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

  • Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.