Laundry Master

Position Summary

Supervise daily operation of the laundry.


Royal Caribbean International expects each shipboard management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor standards, SQM  standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence, each employee conducts oneself in a professional and courteous
manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
1. Laundry Managers are a vital part of the management of any facility.
He/She must possess some degree of technical proficiency; the ability
to assess methods and procedures, knowledge of equipment and
supplies, exercise good judgment on any corrective program and
enough skill to determine the essentials and importance of complete
divisional programs.
2. The Laundry Master is accountable to the Executive Housekeeper for
the day-to-day efficient operation of the laundry facility
3. Ability to apply common sense and carry out detailed written or oral
instructions. Ability to deal with problems involving guests and their

4. Washing, ironing, dry cleaning and storing of all laundry products.
5. Ensures that all equipment is fully operational at all times and Liaise
with Executive Housekeeper to repair equipment in a timely manner.
6. Coordinates with all divisions to ensure proper sorting of the linen
before it gets to the laundry. Linen must be free of garbage and sorted
by color.
7. Check finished product at the end of each cycle to ensure that the
desired result is achieved. Enforce proper quality controls at each
8. Inspect dryers on a daily basis to ensure that they are free of lint and
that they are operating within the correct temperature range.
9. Coordinates daily inspection to ensure that all equipment are operating
at optimum capacity and that water is at maximum temperature.
10. Submit a copy of daily inspection report sheet to Executive
Housekeeper and First Engineer.
11. Coordinate cleaning of Non Logo uniform between Linen keeper and
crewmember (there will be no charge if the item to be cleaned is
verified by the Laundry Manager as a bone fide uniform item).
12. All problem resolutions in the laundry must be directed to the
Executive Housekeeper.
13. Oversees sorting and washing procedures.
14. Oversees timely distribution of all linen/laundered items for Front and
Back of House areas this includes but is not limited too staterooms,
crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc.
15. Co-ordinates washing schedules with the Cruise Division to ensure all
costumes, etc required for theater/characters are laundered on time and
to the required specifications.
16. Oversees the setting of formulas and cycles for types of linen and
types of soil and partners with Ecolab representative to ensure
machines are regularly calibrated and service appropriately.
17. Make sure all workers keep areas and equipment clean, sanitized and
18. Coordinate all maintenance and repairs of machinery. Advises the
Executive Housekeeper immediately of any malfunctions and/or
laundry concerns.
19. Completes Crunchtime requisitions for all chemical supplies and
understands the financial budget and work within these guidelines.
Advises the Assistant Executive Housekeeper for any non chemical
supplies required for the laundry.
20. Liases with the Senior Deck Supervisor to ensure all Top Suite items
are returned to guests on time and with the utmost quality.
21. Completes quality control checks of Top Suite bed linens, towels and
robes and liases with the Linen keeper and Senior Deck Supervisor to
ensure the best quality items are available.
22. Reviews weekly with the Executive Housekeeper the sales and
revenue generated in the laundry through guest and crew

laundry,monitors and looks for opportunities to meet/exceed targets.
23. Reviews regularly with the Executive Housekeeper the financial
budget to ensure the operation remains on plan for the month/year to
meet targets.
24. Fully owns any guest concern in line with onboard problem resolution
guidelines to ensure maximum guest satisfaction.
25. Other duties may be assigned.
26. Understand and can apply in work practices environmental policies
and procedures concerning such functions as collection, sorting and
disposal of solid wastes and use of chemicals associated with
cleaning, dry cleaning and laundry operations.
27. Know and follow all SQM policies.
28. All shipboard employees must by physically able to participate in
emergency life saving procedures and drills. Full use/range of motion
of arm and legs as well as full visual, verbal and hearing abilities are
required to receive and give instructions in the event of an emergency
requiring the lowering of a life boat.


Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

High school or equivalent. A minimum of three years of related experience and/or
training in the laundry field; or equivalent combination of education and experience.

Language Requirements:

Ability to read and interpret English language documents such as safety rules,
operating and maintenance instructions, and procedure manuals.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl.
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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