The Assistant Bar Manager assists in the smooth running of the Bar Department on a day-to-day basis, and in the absence of the Bar Manager, is totally responsible, and ensures that company standards and policies as outlined in the Bar Operations Manual and in the Human Resources Manual are followed.
Essential Duties and Responsibilities
Provide guests with courteous and professional service.
Increase revenue for the company by applying up-selling techniques. Meet and exceed sales targets.
Possess total knowledge of the Beverage Operations Manual.
Supervise the bars and lounges assigned by the Bar Manager and ensure company standards are followed according to the Bar Operations Manual.
Possess full understanding and knowledge of bartending.
Work directly with the bar staff using a hands-on management approach, by helping the Bartenders during busy hours, as well as replacing them during meal hours as necessary.
Ensure that the service areas are well covered with enough bar servers.
Assist bar servers in busy hours.
Help the Bartenders and Bar Waiters to increase sales.
Ensure that all bar staff are familiar with the Infogenesis/POS system onboard.
Conduct training for new bar staff.
Assure that all bar staff are following the correct charging procedures.
Perform spot checks to confirm there are no questionable practices and disputed charges submitted by staff to increase their commission.
Improve and standardize bar service.
Conduct all necessary training, utilizing on the job training, as instructed by the Bar Manager, to develop each individual to the required level of service standards.
Ensure that all bar Staff work according to the established schedules and stations.
Move staff from one lounge to another according to sales and guest movement.
Monitor bar staff working hours, releasing the bar staff whenever deemed necessary by sales and guest movement.
Ensure that bar par levels are maintained.
Make constant spot checks and instruct bartenders on how to correctly fill requisitions in order to maintain stock.
Perform bar inventories and random par level spot checks whenever instructed by the Bar Manager.
Check and sign all bar requisitions and check mark all the empty bottles.
Ensure that bar displays and set ups are arranged according to standards.
Ensure proper placement of menus on tables whenever bars and lounges are open.
Ensure that all staff follows the correct uniform attire and procedures.
Resolve guest complaints, and notify bar manager of any issues.
Understand, apply and conform to all Shipsan and USPH standards and regulations.
Inspect all designated bars before closing and ensure that they are ready for any announced or unannounced Shipsan/USPH-type inspection.
Report all equipment malfunctions to the Bar Manager.
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Fluent in written and spoken English,
Must be able to communicate effectively with the senior management.
Ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional languages
Required computer skills
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
High School education or better.
Minimum of three years beverage-related experience, preferably on Cruise ships.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.