Department: Hotel

Reports To: Beverage Manager

Job Summary: Assists the Beverage Manager in directing daily operation of vessel’s Beverage Operations including the effective administration, supervision and execution of programs consistent with the company standards and goals of providing excellent service while maximizing revenue generation. Responsible for educating our team members and guests about our premium beverages and other retail products. Be willing to go the extra mile to assist guests and team members and recognize that every interaction is important, no matter how big or small.

Key Responsibilities

• Assists the Beverage Manager in directing the daily operation of the vessel’s beverage operation.
• Assists in directing and ensuring the implementation and execution of corporate policies and procedures within the Beverage Department.
• Is fully responsible for the overall training of the beverage team. Coaches and mentors direct reports and subordinates. Personally trains the Bartenders on the S-class and R-class ships and oversees the Bartenders’  raining by the Head Bartender on the Vista ships and Signature ships. Identifies beverage staff for promotion. Reviews each and every rating card on a bi-monthly basis whilst training cards on a monthly basis.
• Assists Beverage Manager in achieving or exceeding Bar Revenue and Cost objectives for the established cruise program targets. Assists in managing the beverage outlets as separate profit centers, assuming all responsibility for all revenue and expenses. Maximizes profitability by increasing turnover (revenue and covers). Ensures that
  department’s operational budget is strictly adhered to and that all costs are strictly controlled. Recommends measures to the Beverage Manager to control/reduce costs. Assists in planning an effective sales plan and promotional activities as required.
• Along with the Controller, ensures beverage inventories in storeroom and Bars are at the par level determined by the Company. Works closely with the Controller and Provision Master in regards to inventory taking, cost control, loading, ordering and storing under the guidance of the Beverage Manager. Ensures that all bars are counted after each cruise and investigates discrepancies. Assures correct pouring of company sponsored parties and ensures proper void handling.
• Maintains all par stock levels, including china, glassware and consumables. Is responsible for the bar requisitions in designated areas. Oversees delivery and stocking at each outlet. Coordinates random bar audits. Responsible for breakage and spoilage in the bars.
• Assures beverage facilities are maintained at company standards and meet or exceed USPH requirements. In addition, inspects lounges and bars in respect to physical condition, equipment condition and presentation and ensures prompt repair and maintenance through proper use of job orders. Includes being responsible for and
  maintaining garbage separation guidelines. Causes to have daily temperature and time control logs for refrigerators, glass washers, ice machines and explorations cafe completed.
• Directs and coordinates the assignment, training and scheduling of beverage service personnel in accordance with operational requirements.
• Assists in planning and scheduling of private and company functions as required while following up on Party Sheets with detailed preparation and service information as a guideline for beverage staff to execute the function. Maintains open communication of key operational information at regular meetings. Is present at all functions to ensure proper mise en place and execution.
• Oversees and directs the opening and closing of the beverage outlets as required by the daily events schedule and adapts operations as needed to meet the demands of the actual guest flow.
• Assists on the floor, behind the bar if needed; is present at all events and shows.
• Monitors hot appetizer service during cocktails hours, Sail away’s and Parties.
• In coordination with the Beverage Manager, organizes preparations and decorations for
  special activities, sales events and promotions.
• Ensures that the correct pouring quantities are being poured, that recipes are followed and that all standards as set forth in the Mixology program are followed and maintained.
• Assists on any project as assigned by the Beverage Manager or Corporate Office.
• Maintains all vessel records and forms as prescribed by company policies, manual and directives. Ensures that all reporting to the Beverage Manager and Corporate Office is completed in a timely manner.
• Is responsible for the efficient running of the crew bars, ensuring cleanliness and good service at all opening times.
• On a daily basis makes an effort to check in with every member of the Beverage team and monitor the overall operation and mood of the team. Makes every effort to take an active interest in the team’s welfare, safety and development. Ensures that everyone has a complete understanding of all the vessel’s rules and regulations, including fire, health, hygiene and safety policies.
• Monitors grooming and personal hygiene of beverage crew members. Ensures that all staff report for duty punctually, wearing the correct uniform and name tags at all times. Ensures that the staff provides courteous and professional service at all times and that Company standards, as outlined in the Beverage Dept Operational Manual, are met.
• Represents the Beverage Manager in his/her absence.
• Provides periodic feedback on beverage crew members and evaluates performance of subordinates.
• Counsels non-performers and does not hesitate in recommending disciplinary action to the Beverage Manager in accordance with company policy.
• Actively participates in the safety and accident prevention programs, including weekly boat/emergency drills.
• Complies with and causes to comply with House Rules as stated in MR-1000. Maintains a consistent application of disciplinary procedures.
• Every Hotel Officer shall possess a certificate of competency of Lifeboatman.

General Responsibilities:

• Builds strong teams and encourage collaboration.
• Leading by example and provides regular and focused performance feedback, thus creating a dynamic team.
• Acts as a brand ambassador with the onboard teams supporting the company goals and brand direction.
• Fosters regular and structured communications within the Beverage Operations team.
• Maintains visible presence throughout the department at all times and encourage meaningful and strong guest interaction by you and the Restaurant Operations team.
• Promotes efficiencies in time management and resources through holding structured, documented and concise meetings and inspections.
• Exercises emotional intelligence to communicate effectively throughout all levels of the operation
• Instrumental in accurate and effective budgeting
• Demonstrates strong financial responsibility, working together with relevant department heads for day-to-day oversight as well as Voyage/Monthly/YTD overview with an expectation to meet and/or exceed targets.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Encourages input of direct reports – create a team of ‘stakeholders’ who provide ‘collaborative leadership’ and feedback across all aspects of the operation, thus maintaining set standards and execution of relevant policies and procedures.
• Perform other job related functions as assigned.

Desired Skills & Experience:

• Experience in managing a large multi-national bar staff.
• Extensive knowledge of varying brands and quality of liquors.
• Basic knowledge of new and old world wines.
• Basic understanding of all technical machines used within the beverage department such as draft beer machines, soda gun machines, coffee machines etc.
• Ability to read, interpret and demonstrate the preparation of drink recipes.
• Ability to investigate and solve guest complaints, follow up and meet/exceed guest expectations.
• Extensive knowledge of beverage handling procedures in regards to public health standards. Attendance of a certified USPH or HACCP course preferred.
• Demonstrated aptitude for the financial aspects of a bar operation, including the successful identification of expense reduction through cost control.
• Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. (Scheduling)Strong interpersonal and leadership skills.
• Excellent appearance, self-starter.
• Revenue and guest satisfaction focused.
• Extensive knowledge of training and motivating the entire beverage team on a weekly basis under the guidance of the Beverage Manager.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to manage an international staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to conduct wine & spirit tasting in public for passengers and staff.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software programs such as Excel, Word, and PowerPoint.
• Excellent open communication style with all department heads and all levels of employees.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.