Department: Guest Experience & Product Development

Reports To: Executive Housekeeper

Job Summary: Assist the Executive Housekeeper in the efficient and safe organization and operation for the Housekeeping Department. Areas of responsibilities are divided into “Back of the House” and “Front of the House,” including but not limited to guest stateroom areas, public areas, team member areas, laundry / linen and tailor / uniforms operations.

Overall Responsibilities:

• Assist the Executive Housekeeper to oversee the daily operations and duties in the Housekeeping department.
• Support and enforce policies, procedures and best practices throughout the department
• Responsible for the daily activities of the onboard Housekeeping operations, as assigned.
• Conduct daily / regular pre-shift meetings with Housekeeping Supervisors and regularly attend / monitor pre-shift meetings conducted by Supervisors with Housekeeping team members.
• Prepare work schedules for Housekeeping Supervisors and team members within regulatory parameters. All working schedules are to be approved by the Executive Housekeeper.
• Monitor, on a daily basis, the work performance of the Housekeeping Supervisors and team members for accomplishment of assigned tasks. Ensure that all work performance meets HAL standards according to Housekeeping policies, procedures and manuals.
• Monitor the recording of team member working time and overtime.
• Provide prompt follow-up on guest requests / complaints.
• Work closely with Guest Services in handling / dealing with guest requests / complaints and follow up promptly.
• Provide and coordinate follow-up on technical issues related to guest stateroom areas, public areas, main laundry, self-service launderettes, tailor shop, team member areas and other designated facilities.
• Participate in management inspections when required.
• Monitor Laundry Operations including daily production, linen distribution, rags production, valet services and linen inventory.
• Monitor Tailor Shop production and ensure proper tracking of uniforms issued and to crew members including collection at the end of contract.
• Organize, supervise and ensure the proper handling of baggage.
• Ensure all training related to ms Nieuw Jakarta Manual, and HOP’s, and other resources are followed accordingly.
• Monitor the administration and inventory of items delivered through outside vendors: formalwear, wheelchairs, and liquor done by the Housekeeping Administrator.
• Monitor ordering, distribution and collection of supplies, equipment and/or any items or services necessary to the functioning of the department and the accommodation of guests and team members done by Housekeeping Administrator.
• Review final store requisition, chemical inventory done by the Housekeeping Administrator.
• Maintain a correct inventory of all cleaning equipment and ensure they are in working order.
• Maintain a detailed and correct uniform administration. Verify received uniforms and raw material. Submit report to the Executive Housekeeper for review and approval.
• Conduct regular counts and submit a regular uniform inventory to the Executive Housekeeper for review and approval.
• Ensure maintenance of all assigned areas are in compliance with all company guidelines on public health and are also in compliance with U.S. Public Health standards.
• Prepare and review, and check all relevant reports, documents, logs, checklists, public health and safety logs, and any other paperwork necessary to the operation of the department and ensure their accuracy.
• Prepare for and participate in public health and other regulatory inspections.
• Ensure and enforce that Housekeeping Supervisors and team members work in compliance with public health and HESS guidelines and regulations.
• Report and correct violations from various regulatory inspections and correct where it involves Housekeeping operations or team members.
• Monitor work done by the Housekeeping Supervisor – IPM and report findings to the Executive Housekeeper.
• Maintain effective and productive working relationships with staff, peers, managers and officers.
• Follow and adhere to all HESS procedures, training and requirements.
• Comply with company policy regarding waste separation and environmental compliance
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation
• Provide regular training sessions to the Housekeeping Supervisors and team members using the manuals, presentations and materials provided by HAL Corporate Housekeeping.
• Prepare and submit performance evaluations / appraisals for the Housekeeping Supervisor and all Housekeeping Crew as per set schedule by HR department to the Executive Housekeeper for review.
• Consult, guide, and administrate disciplinary action to Housekeeping Supervisors and / or team members when and if required. All performance evaluations and disciplinary issues are to be reviewed by the Executive Housekeeper prior to being issued or administered.
• Champions the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance.
• Perform other miscellaneous duties relative to hotel condition / cleanliness, guest requirements and various orders as issued or delegated by the Executive Housekeeper.

Physical Requirements:

• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give  instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.