Assistant Restaurant Manager

negotiable Expires in 9 months

JOB DETAIL

Reports To: Restaurant Manager

Direct Reports: All Restaurant Staff

Position Summary

The Assistant Restaurant Manager assists the Restaurant Manager in the supervision and reporting of operations in all restaurants to the Restaurant Manager.

Essential Duties and Responsibilities

Operational 

  • Possess strong problem solving skills, work ethic, and leadership skills. Identify and delegate responsibilities to Headwaiters and Restaurant staff to ensure objectives are met and excellent service is consistently achieved.
  • Manage the restaurant in the absence of the Restaurant Manager.
  • Manage operations with passion, integrity, and knowledge, while promoting the culture and values of the Company.
  • Implement new company policies and procedures by developing plans and instructing staff.
  • Provide direction to Headwaiters and staff to achieve restaurant goals and meet or exceed standards in food quality, safety, and cleanliness.
  • Review operations and staff to identify any problems, concerns, and opportunities for improvement.
  • Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engages with guests to understand their needs and exceed expectations.
  • Monitor product cost and quality conscious.
  • Solicit guest feedback to understand the needs and wants of customers.
  • Train and coach staff on guest services principles and practices.
  • Develop and implement creative solutions in areas where improvement is needed.
  • Assist in conducting staff and daily pre-shift meetings or menu briefings.
  • Assist in any areas of the restaurant when staffing constraints require.
  • Reinforce Shipsan, the European sanitation program, and the United States Public Health rules and regulations, ensuring all personnel are up to date and knowledgeable of the regulations.

Training & Development

  • Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

  • Maintain a safe and sanitary environment for all guests and crew members.
  • Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
  • Know and comply with Shipsan, the European sanitation program, and United States Public Health Rules and Regulations pertaining to assigned working area.
  • Participate in safety drills as required.
  • Comply with Marella Cruises’ Safety and Pollution Prevention Program
  • Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities

  • As assigned

Qualifications

Knowledge, experience, skill, and/or ability

Required

  • Fluent in written and spoken English,
  • Must be able to communicate effectively with the senior management.
  • Ability to lead and make decisions.
  • Good administrative skills.
  • Experienced in coaching subordinates.
  • Must be cost and quality conscious.
  • Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
  • Work with international team members.
  • Perform assigned duties under pressure (time constraints).
  • Possess the following skills:
  • Oral and written communication
  • Customer service
  • Public relations
  • Multi-tasking
  • Organizational
  • Leadership
  • Problem solving
  • Ability to work well under pressure.

Preferred

  • Fluency in additional languages

Required computer skills

  • Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
  • Knowledge of company reservation system
  • Rescompany Touch POS User Manual

Education/experience/certifications

  • High School education or better.
  • Degree in Hospitality Management preferred
  • Minimum of five years related experience and/or training.
  • Equivalent combination of education and experience.

Other Skills:

  • Knowledge of general office practices, procedures and equipment.
  • Ability to prioritize tasks and work independently.
  • Strong organizational, interpersonal and communication skills.
  • Ability to interact with senior-level management and owner representatives.

Math Ability:

  • Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
  • The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

  • Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.