Assistant Waiter

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Position Summary:

Assistant Waiter will perform the functions of the restaurant sequence of service and
all essential duties and responsibilities outlined below. These locations include but are
not limited to Main Dining Room, Windjammer, and Specialty Restaurants.
While performing their role in the restaurant venues, He/She will be engaged in
providing courteous and professional service to guests. The duties described below are
performed either personally or through subordinates.

job skills/results

1. Participates in rotational service delivery schedule, working in casual and formal
dining service and various other food and beverage service venues.
2. Provides assistance and support to assigned team of Waiters while working in the
dining room to ensure efficient and seamless service delivery of all meals to guests.
3. Learns and uses appropriate food and wine terminology and pronunciation to
enhance the guest’s dining experience. Becomes familiar with menu descriptions and
wine lists in order to discuss items appropriately with guests.
4. Obtains linen, silverware, glassware, and china to set tables.
5. Arranges settings on tables per standards
6. Greets and escorts guests to their assigned seats per standards
7. Presents both food and beverage menus to guests, suggests dinner courses,
appropriate wines and answers questions regarding menu and wine selections per
standards. Makes recommendations to entice guests with thoughtful response.
8. Enters food and beverage orders in the point-of-sale system.
9. Maintains assigned station including table pieces, side stands and chairs per the
clean ship matrix and public health standards.
10. Observes guests to anticipate their needs and responds to any additional requests
and to determine when the food and beverage service has been completed.
11. Participates in dining room entertainment as directed by established activities and
specific itinerary adaptations such as theme night parades.
12. Attends meetings, training activities, courses and all other work related activities
as required.
13. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any other
job-related duties assigned by their supervisor or management.
14. Actively follows the ServSafe responsible service of alcoholic beverages.

Cultivates Customer First

· Demonstrates a passion for customer service excellence and understands the
implications of cultural differences for service requirements
· Follows all Royal Way Standards with regards to service including greeting
and escorting guests, using guests’ names and observing guests to anticipate
needs. Ensures complete guest satisfaction.
· Takes ownership for guest issues/concerns and follows up to ensure resolution
· Always provides guests with alternatives and avoids using the word “No”
people skills

Demonstrates Passion, Drive and Energy

· Demonstrates pride, passion and commitment to our Royal Way hospitality
philosophy
· Smiles when on duty; is always pleasant and upbeat

Acts with Integrity

· Achieves business results through the delivery of an exceptional customer
service experience, never via the solicitation of ratings
Qualifications (Education, Work Experience, Skills and Abilities):

Hiring Requirements:

· Two to three years previous waiter experience, preferably in a 4 or 5 star
restaurant
· Ability to apply customer service skills, according to Royal Caribbean
International’s The Royal Way, when interacting with guests and co-workers.
· Ability to perform basic math functions with regard to meal count procedures.
· Completion of high school or basic education equivalency preferred.
· Ability to speak additional languages such as Spanish, French, German,
Italian, or Portuguese is preferred.
· Successfully passes ServSafe training within the first 30 days of contract.

Internal Candidate Requirements

In addition to the stated hiring requirements, internal candidates are required to
fulfill the following:
· Must fulfill all requirements as stated in “Career Eligibility File”

Language Requirements:

· Ability to speak English clearly, distinctly and cordially with guests
· Ability to speak additional languages such as Spanish, French, German,
Italian or Portuguese preferred
· All shipboard employees must be able to communicate in the English
language in order to understand and interpret written procedures. This
includes the ability to give and receive instructions in written and verbal forms
and to effectively present information and respond to questions from guests,
supervisors and co-workers.

Physical Requirements:

· While performing the duties of this job, the shipboard employee is regularly
required to stand; walk; use hands to touch, handle or feel; reach with hands
and arms; talk or hear; and taste or smell. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency
lifesaving procedures and drills. Full use and range of arms and legs as well as
full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency including the lowering of lifeboats.
The employee must have the ability to lift and/or move up to 50 pounds.