Reports To: Hotel Manager (on board), Operations Manager (shore side)
Direct Reports: Entire Shipboard Beverage Operation
The Bar Manager ensures the smooth running of the Bar Department on a day-to-day basis, in line with company standards and policies as outlined in the Bar Operations Manual and in the Human Resources Manual.
Essential Duties and Responsibilities
Improve and maintain sales and profitability.
Provide guests with courteous and professional service.
Minimize/eliminate guest complaints.
Assure that all bar staff are following the correct charging procedures.
Perform spot checks to confirm there are no questionable practices and disputed charges submitted by staff to increase their commission.
Resolve guest complaints regarding the bar are and beverage service.
Assist guests with complaints that affect other departments on the vessel.
Monitor and enforce adherence to the drinking age policy.
Conduct training sessions with staff covering all aspects of service including: Greeting guests by name, Properly order taking, Up-selling techniques, Utilizing correct glassware, Mixology, Correct use of registers, Properly serving specialty drinks
Introduce new bar staff hires to the bar operations to ensure a smooth transition to on-board life.
Oversee running and maintenance of all ship bars, lounges, decks, service bars and bar storage areas.
Supervise the cleanliness and appearance of all lounges and, bar pantries.
Maintain sufficient inventory of bar support items such as glassware, bar checks, snacks, coasters, and napkins, to ensure an efficient bar.
Submit orders, based on the par levels and consumption reports, for bar supplies, liquors, wines, and other beverages.
Submit orders for items used for special promotions, requests, groups, functions, ships repositioning, and next receiving dates.
Manage the Bar Stores.
Approve and oversee all bar documentation, reports and events, including but not limited to: Requisitions, Inventories, Par levels, Transfers, Cocktail parties time and locations, Cost control, Opening/closing bar hours, Work schedules
Generate all bar sales and cost reports, including: Bar par levels, Bar schedules, Wine inventory settlements, Bar waiter target and sales reports, Wine, mineral water and coffee sales reports, Bar personnel evaluation reports, Product mix reports, Beverage analysis reports
Organize staffing for cocktail parties
Supervise and ensure that the cocktail party is operated efficiently.
Coordinate with the galley to ensure timely delivery of canapés for pre-paid cocktail parties.
Possess knowledge of correct cocktail party pricing and current shipboard signing privileges.
Supervise weekly bar staff meeting.
Attend meetings and provide follow up when necessary. Meetings include Hotel meetings, Shipsan and USPH Inspections, Revenue Meetings, Voyage Meetings and Daily Briefings.
Generate work schedules to cover all bar areas of the ship and coincide with planned activities.
Schedule the bar team to the In Port Manning Duty List using the TTG system.
Ensure that all equipment in is working properly.
Report damages or malfunctions to the technical department or office immediately.
Ensure that all bar personnel have clean and proper uniforms, and wear nametags at all times.
Generate new ideas and methods to increase bar revenues and improve bar service.
Possess full knowledge of current Shipsan and USPH rules and regulations, and assure compliance throughout the bar operations at all times.
Reduce costs where possible.
Ensure that control procedures are maintained and functioning up to the required standards.
Confirm that entertainment (live music, events, and activities) is scheduled to satisfy guest attendance in lounges, as per Marella Cruises policy.
Evaluate staff using company procedures.
Perform evaluations on for all bar staff prior to the Bar Manager’s sign off, and at the end of each crew member contract. Evaluation form must be discussed with and signed by crew member before sign off.
Advises shore side management of any of the following situations: Position changes, Payroll change, Crew requests, Crew certification, Emergency leave, Resignations, Medical ashore, Parole, Missed ship
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Know and comply with Shipsan, the European sanitation program, and United States Public Health Rules and Regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Fluent in written and spoken English,
Must be able to communicate effectively with the senior management.
Ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional languages
Required computer skills
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
High School education or better.
Minimum of five years beverage-related management experience, preferably on cruise ships.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.