POSITION SUMMARY

Bar Servers are assigned to work primarily in designated “Assistance bar venue(s)” and can
also be scheduled to support the beverage operation in “Primary bar venue(s)”.
Bar Servers suggests, serves and sells beverages to guests seated at tables or standing in bars,
cocktail lounges or for special events throughout the vessel by performing the following
essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines, ServeSafe,
environmental, and workplace safety policies and procedures. Each shipboard employee may
be required to perform all functions in various food and beverage service venues throughout
the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions guests or fellow shipboard employees and/or in the
presence of guest contact and crew areas.

• Reports to assigned workstation assignments on time, properly groomed and
  dressed according to Royal Caribbean International’s The Royal Way. This includes
  a clean uniform, nametag and any other uniform related item.
• Confirms venue ambiance (lighting, temperature, music) according to The Royal
  Way.
• Greets and engage with guests to answer questions and provide operational
  information.
• Actively promote and sell beverage packages.
• Provide beverage service to package guests according to company standards.
• Sell and/or up-sell guests to premium brands.
• Execute other beverage promotions according to execution guide instructions
• Suggests alternative drinks if drink request is not available in current inventory.
• Is aware of food allergies and is able to recommend alternatives when needed.
• Takes all beverage orders and relays it to Bartender.
• Asks for appropriate identification to determine minimum drinking age.
• Actively follows ServSafe responsible service of alcoholic beverages.
• Collects order from Bartender and reviews to ensure drink order is correct and
  is served in appropriate glass and adds appropriate garnish.
• Discusses discrepancies with Bartender to complete the order. Places glasses on
  tray, and serves to guests with cocktail napkins, according to The Royal Way.
• Accurately computes bill and presents for payment. Collects charge card for drinks
  served and inputs accurate data in the point-of-sale system. Calculates tips,
  discounts, percentages and refunds as needed.
• Presents statement to guest for signature and collects payment. (Unless transaction
  is a package – zero value check )
• Takes orders for and serves light meals and hors d’oeuvres according to venue
  requirements.
• Ensures stations and/or tables are clean, orderly and properly set with matches,
  clean ashtrays and beverage menus, etc. Removes empty or dirty glasses and bottles
  and returns them to the bar or galley.
• Works independently and without immediate supervision. Promotes teamwork and
  provides on-the-job training to Bar Utility personnel to strengthen their current
  performance.
• May perform Bar Server duties during special events and parties not located in the
  bars or lounges.
• May work in outside weather conditions and is occasionally exposed to wet and/or
  humid conditions.
• Provides assistance for the set-up, service and break down for private functions and
  weddings.
• At the beginning and ending of each shift, completes side duties that include
  preparing the areas for service and ensuring proper closing procedures.
• Employee must occasionally perform wheelchair duties, housekeeping support
  duties & other assigned non- revenue related tasks.
• Assists in the restocking of the bar locations and provision areas
• Attends meetings, training activities, courses and all other work-related activities as
  required.
• Successfully passes ServSafe training within first 30 days of contract.
• Performs related duties as required. This position description in no way states or
  implies that these are the only duties to be performed by the shipboard employee
  occupying this position. Shipboard employees will be required to perform any
  other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job

Hiring Requirements:

• High school education or vocational; a minimum of two (2) years beverage-related
  experience and/or training; or equivalent combination of education and experience.
• Ability to write reports and business correspondence. Ability to effectively present
  information and respond to questions from employees and customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions,
  tips, proportions, percentages.
• Working knowledge of varying brands and quality of liquors and beers.
• Knowledge of varying brands and quality of wines.
• Working knowledge of public health standards.
• Ability to up-sell and promote drinks and specials
• Actively follows ServSafe responsible service of alcoholic beverages.
• Successfully passes ServSafe training within the first 30 days of contract

Language Requirements

Ability to speak and read English – analyze and interpret procedure manuals and memos,
technical procedures or governmental regulations.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and
arms; talk and hear; and taste and smell. In the event of an emergency, the employee
may be required to sit, stoop, kneel or crawl. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception and the ability to
adjust focus.

• All shipboard employees must be physically able to participate in emergency
  life-saving procedures and drills. Full use/range of motion of arms and legs as
  well as full visual, verbal and hearing abilities are required to receive and give
  instructions in the event of an emergency requiring the lowering of a life boat.
• The employee must occasionally lift and/or move up to 50 pounds.
• The employee must occasionally work in an environment where guests are
  permitted to smoke cigarettes and cigars.
• The employee must occasionally perform wheelchair duties, housekeeping support
  duties & other assigned non- revenue related tasks.
• The employee must be able to perform regular shifts in outdoor environments such as ship open deck areas and private island destinations.