POSITION SUMMARY

Promotes and provides beverage services throughout the ship to the guests. Improves and maintains sales. Responsible for keeping workstations clean, orderly and properly set with clean ashtrays and table tents (if applicable).

ESSENTIAL DUTIES & RESPONSIBILITIES

To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium cruise line with a
taste of luxury,” all duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service venues and
throughout the ship.
1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through
Celebrity Connections, each employee conducts oneself in a professional and courteous manner
at all times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crewmember areas.
2. Must appear for work in a properly cleaned uniform, and wearing a nametag.
3. Adheres to the Master’s rules and regulations at all times.
4. Reports to his/her assigned station at least 10 minutes in advance of normal starting time.
5. Once assigned a workstation or section in a lounge the Bar Server must be present for the entire
shift.
6. Checks to see that station/tables are clean, orderly, and properly set with matches, clean ashtrays
and table tents.
7. Greet guests by name and escorts them to their seats when they enter the lounge or bar.
8. Knows the bar menu well and is able to explain and suggest drinks to guests.
9. Places order at the service bar and ensure that drinks are served in the proper glass with the
proper garnish.
10. Ensures that the brand of liquor ordered is the brand served.
11. When serving highballs always uses a shot glass and pours the liquor into the mix in front of the
guest.
12. Always delivers a party’s complete drink order in one trip (when possible).
13. Presents each party with a separate check at the end of service.
14. Always carries a ballpoint pen for guests who wish to sign their checks and a penlight so guests
can read checks in the dark.
15. Thanks the guest when giving the copy of the check to the guest and always remembers to say,
“Good night/day, Mr./Mrs./Ms. (or Sir/Madam)” when guests leave the bar.
16. Returns completed checks to assigned place.
17. Assists in bringing the stock up to the various bars.
18. Has a sales target to reach for each 12-week period. The Bar Manager will explain the specific
guidelines.
19. Has full knowledge of current USPH rules and regulations and maintains USPH standards at all
times.
20. Adheres to the drinking age policy, at all times.
21. Works at special parties and cocktail parties, including canapés served in the lounge.
22. Is knowledgeable about correct cocktail party procedures and cabin liquor set-ups.
23. Attends weekly bar staff meetings and training sessions as required.
24. Adheres to his/her work schedule.
25. Ensures personal appearance, personal hygiene and uniform appearance are at all times in
accordance with company policy.
26. Reports any accident or dangerous occurrences to management.
27. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard
operation, in order to assist guests and crewmembers with inquiries.
28. Attends meetings, training activities, courses and all other work-related activities as required.
29. Performs related duties as required. This position description in no way states or implies that
these are the only duties to be performed by the shipboard employee occupying this position.
Shipboard employees will be required to perform any other job-related duties assigned by their
supervisor or management.

FINANCIAL RESPONSIBILITIES

Financial responsibilities for budget, expenses and/or achievement of revenue targets.
§ This position is responsible for cost containment through the proper use, handling and
maintenance of records, reports, supplies and equipment.
§ Ensures that guests are charged for pertinent special requests and services.

MOTIVATIONAL RESPONSIBILITIES

People management responsibilities to ensure optimal performance of the function.
§ This position does not have supervisory responsibilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

§ Minimum of one year beverage-related experience (shipboard experience preferred), or
an equivalent combination of experience and education.
§ Completion of high school, vocational school or basic education equivalency required.
§ Ability to analyze and interpret documents such as recipes and manuals.
§ Ability to calculate figures and amounts such as discounts, interest, commissions, tips,
proportions, percentages.
§ Ability to solve practical problems and deal with a variety of variables. Ability to
interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
§ Completion of a minimum of one contract as Bar Utility with a performance rating of
satisfactory or above, along with demonstrated leadership skills.

Language Requirements:

§ Ability to speak English clearly, distinctly and cordially with guests.
§ Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
co-workers.
§ Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:

§ While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and
taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
§ All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.