Bar Waiter – P&O

negotiable Expires in 9 months

JOB DETAIL

Carnival UK Job Description

The contents of this job description must be used in association with the KSB for this role.  The job description summarises the key responsibilities for the role (Technical, Business and People) and the KSB provides the detail for the Knowledge, Skills and Behaviours required to carry out the role competently. This job description gives an overview of the role and as such you will be required to undertake any other duties as requested.  You may also need to refer to company regulations which will also form an additional part of your job description.

Reporting to: Bar Tender / Bar Team Leader   Department: Bar Services
Leadership Responsibility: None Location: Fleet based across CUK vessels
Titles of Direct Reports: None

 

Budget Responsibility: Awareness of budgets, cash profit and onboard bar costs
Size of Department: up to 120 Revenue Responsibility: Maximise bar cash profit through revenue and cost management, meeting and exceeding set targets

 

Standard Role Summary:

Experience / Qualifications Summary of Requirements

Provide a smooth and efficient bar / wine service within an allocated area.  Serve guests and/or crew members and provide a professional bar service, enhancing the guest / crew experience, fully adhering to company service standards.

Primary Responsibility of the Role:

Serve drinks to guests / crew complying fully with the Responsible Service of Alcohol policies and procedures, including informing the Bar Tender / Bar Team Leader when a guest has consumed excessive alcohol.  Actively generate bar cash profit by promoting set campaigns, increasing cash profit generating opportunities and working to exceed targets.  Correctly enter guests billing into the relevant system in a timely manner.  Assist with controlling bar budget costs by ensuring that all products, equipment and cleaning materials are used in a cost effective and efficient manner.

Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment and bottles meet the required standards.  Keep the outlet neat and tidy at all times.  Set up and clear down the area prior to and after service periods. Use and maintain all bar equipment correctly, reporting any repairs required promptly.

When working in the Glass House, follow food service standards as well as Olly Smith wine service standards and knowledge.

Carry out duties at outside catering events as and when required.  Meet and greet the passengers and assist with baggage services on embarkation / disembarkation days, safely moving passenger luggage.

Support the F&B department by undertaking allocated duties within the Restaurant area as and when required.

 

Key Responsibilities & Duties:

Core Knowledge & Skills

  WSET Level 1 in Wines and Spirits / recognised bar qualification or equivalent preferred or relevant industry experience

WSET Level 2 required when working in the Glass House

Level 2 Award in Food Safety or equivalent

Experience of working within a 4 / 5 star high volume bar establishment with international clientele preferred

Previous bar experience highly desirable

Previous experience of serving customers within a bar environment desirable Good command of written and spoken English

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others

Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly

Take part in safety training & risk assessments and suggest ways of reducing risks

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Fully comply with personal hygiene standards as stated in company and public health policies and procedures

Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette

Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate

Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used

Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties 

(Shipboard Incident

Response

Organisation SIRO) 

Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and life rafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen / splash tight and watertight doors Take part in guest clearance from public areas, ensuring guests have responded correctly and the area is clear and equipment secure

As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of guests, directing them to the relevant muster station

Once all guests are mustered become part of a muster station

Guide, direct and lead guests to the lifeboat and disembark with them in the event of the need to abandon ship

Undertake other emergency duties / routines within the SIRO as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed

Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship Report suspicious activities, packages

and / or security incidents following the correct procedure

Technical

Knowledge/Skill Summary of Responsibilities
Quality Standards  Follow the correct quality service standards relating to the bar services department Follow the correct food service standards when working in the Glass House
Food Hygiene Follow the correct policies and procedures regarding food and bar hygiene at all times Ensure all food and bar preparation equipment and spaces are sanitised and clean at all times in accordance with company policy

Highlight issues immediately in order to minimise any impact on passenger health

Beverages Describe the main cocktails on the menu, offering alternatives and / or suggesting options Serve a multitude of drinks including beers, wines and spirits, correctly following company standards
Bar Service Serve drinks correctly to guests including garnishes where required

Converse with guests politely answering questions regarding the price and content of drinks

Responsible Serving of Alcohol (RSA) for Passengers Follow the RSA policies and procedures correctly and consistently  Refer potential issues to the Bar Tender / Bar Team Leader

 

Selling (General) Work to achieve successful bar sales, increasing cash profit generation within the department

Business

Knowledge/Skill Summary of Responsibilities
Audit & Compliance Complete full and accurate records to ensure compliance for both internal and external audits

Elev8 Behaviours  (Refer to the skills profile for detailed Elev8 Behaviours)

Self-Awareness

 

When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department and plans ahead
Being Part of a Team Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication Communicates effectively with guests, crew and officers ensuring a positive working environment
Customer Centred

 

Understands how their role can impact the guest experience and works with the wider bar operations to provide a customer focused service, to meet and exceed customer satisfaction scores

Deals with feedback positively and strives to deliver a consistently high service

Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

  Passionate about the industry, keen to improve knowledge and progress
  Knowledge of a wide range of items service within bar services
  Enjoys delivering a great service to customers and continually looks to improve
  Ability to identify and close sales opportunities
  Attentive to the guests needs, works to provide an anticipative service
  Works well as part of a team building a positive working environment
  Learns quickly from experience and shares experience with others
  Works well with a wide variety of people, regardless of status, background or gender
  Organised, structured and focused on the detail in their approach to work
  Good attention to detail, ensures the guests are served correctly enhancing the guests experience
  Calm under pressure, taking a logical approach to problem solving and involving and communicating to relevant stakeholders throughout
  Communicates effectively, keeping others informed of progress and highlighting any issues
  Socially confident and adopts a professional manner, comfortable making conversation with passengers
  Takes responsibility for own learning and is proactive in increasing own knowledge and skills
  Loyal to the Carnival UK brand and compliant with company policies and procedures