Primary Function:

Responsible for providing courteous and professional service to our guests and fellow team members while striving to meet and exceed our revenue goals. Responsible for overseeing the entirety of your assigned beverage outlet. Responsible for preparing quality beverages according to standard recipes and promptly serving all products with a friendly, individualized experience for each guest. Responsible for educating external and internal guests about our premium coffees, teas and beverages. Be willing to go the extra mile to assist guests and team members and recognize that every interaction is important, no matter how big or small.

RESPONSIBILITIES:

• Responsibilities and essential job functions include, but are not limited to, the following:
• Provides quality beverages, and food products consistently and efficiently for all guests by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines in the workplace and for all products.
• Provide fast, efficient professional mixology and coffee beverages to guests and crew in assigned venues including service bar areas.
• Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
• Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
• Anticipates guests’ needs by constantly evaluating environment and guests for cues.
• Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest.
• Educates guests by presenting and explaining the coffee / drink menu; resolving queries.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs etc.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line’s standard.
• Responsible for ensuring that company standards for service of hot and cold beverages are being followed and standard drink recipes, including proper garnishes, are adhered to.
• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Communicates information to Beverage Management so that the team can respond as necessary to create the most efficient service possible.
• Maintains a clean and organized workspace at all times.
• Maintains regular and consistent attendance and punctuality.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

HIRING CRITERIA:

• Excellent command of English Language
• Extensive knowledge of coffee beverages, cocktail mixology and handling procedures with regard to public health standards.
• Basic knowledge of varying brands and quality of liquors.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Advanced understanding of operating a coffee machine and coffee drink types
• Handle multiple tasks at one time.
• Ability to read, interpret and demonstrate the preparation of recipes.
• Ability to investigate and resolve service deficiencies, follows up and meet/exceed guest expectations.
• Basic knowledge of beverage handling procedures with regard to public health standards.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation.
• Cost awareness and full understanding of inventory control and inventory taking.
• Ability to train and guide assigned waiting staff.
• Work successfully as part of the team, while under pressure.
• Excellent appearance, self-starter.
• Maintain a positive morale and professional attitude.
• Revenue and guest satisfaction focused.
• Ability to handle food and hot beverages.
• Excellent open communication style with all levels of employees.
• Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions.
• Willing to work on weekends, holidays, and seven days a week and as business requires.
• Process information/ merchandise through POS register system.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.