Barista

negotiable Expires in 9 months

JOB DETAIL

Reports To: Head Bartender, Assistant Bar Manager, Bar Manager

Direct Reports: Bar Waiter, Junior Bar Waiter and Utility Bar

Position Summary

The Barista is responsible for preparing quality hot and cold beverages for guests, while providing prompt, courteous and professional service.

Essential Duties and Responsibilities

Operational 

  • Responsible for serving all products in the Specialty Coffee Bars with friendly, individualized attention given to each customer.
  • Maintain a calm demeanor during periods of high volume or unusual events, to keep the Bar operating smoothly, and to set a positive example for the rest of the team.
  • Answer customer questions regarding coffees, blends, preparation, and product freshness.
  • Promote, sell and serve coffees, baked goods and miscellaneous food items to guests.
  • Maintain the highest quality, and consistent product standards by following all company drink recipes and procedures.
  • Develop an understanding of coffee and tea regions, and the various differences in flavor and blends that are offered in the Specialty Coffee Bars.
  • Learn the various types of coffee, tea products, blends and roasts.
  • Prepare quality hot and cold beverages in the Specialty Coffee Bar.
  • Fill orders placed by bar waiters/waitresses in a prompt and efficient manner.
  • Maintain clean and orderly lounges/ bars where assigned to work.
  • Monitor beverage costs and stock in assigned area.
  • Conduct end of cruise inventories, checking par levels with Assistant Bar Manager. Prepare for spot checks that may occur throughout all bars at any given time.
  • Increase revenue for the company by applying up-selling techniques.
  • Meet sales targets as prescribed by the company.
  • Train/coach other team members on proper espresso, coffee, and tea preparation procedures and techniques.
  • Prepare requisitions for supplies based on the par level, using the empty-for-full replacement system.
  • Ensure proper rotation of stock, using FIFO (First In – First Out) system.
  • Ensure that the bar has a copy of the daily Cruise News.
  • Know the daily specials and special promotions.
  • Know menu for assigned bar, and explain and suggest drinks to guests.
  • Provide personalized service, remembering guest names and preferences.
  • Adhere to the drinking age policy for vessel.
  • Transport stock to various bars when necessary.
  • Assist in the Stores during loading.
  • Attend weekly bar staff meetings and training sessions, as required.
  • Work at special parties and private functions.
  • Conduct general cleaning and maintenance according to Shipsan, the European sanitation program and USPH standards.
  • Handle all ship equipment with care and reports any faulty/broken equipment.
  • Project a favorable image of Marella Cruises.
  • Assist management with coaching and introduction of new personnel.

Maintain professional appearance to meet the following standards:

  • Clean and ironed uniforms.
  • Nametag visible at all times.
  • Showers at least twice a day

For males:

  • Hair must be well-groomed and above the collar.
  • Facial hair is not allowed in the Bar.
  • Sideburns should not be lower than the ear lobe.
  • No earrings are allowed for male employees.
  • Personal jewelry should be kept to a minimum.
  • All shoes are to be enclosed at the toe and heel.

For females:

  • Hair must be kept away from the face.
  • Ladies should wear a dark-colored scrunch to tie back hair.
  • Makeup should be tasteful and minimal.
  • Personal jewelry should be kept to a minimum.
  • Ladies may wear small earrings and one ring per hand.
  • All shoes are to be enclosed at the toe and heel.
  • Ladies heels are to be no higher than 1 inch

Training & Development

  • Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

  • Maintain a safe and sanitary environment for all guests and crew members.
  • Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
  • Know and comply with Shipsan, the European sanitation program, and United States Public Health Rules and Regulations pertaining to assigned working area.
  • Participate in safety drills as required.
  • Comply with Marella Cruises’ Safety and Pollution Prevention Program
  • Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities

  • As assigned

Qualifications

Knowledge, experience, skill, and/or ability

Required

  • Fluent in written and spoken English,
  • Must be able to communicate effectively with the senior management.
  • Ability to lead and make decisions.
  • Good administrative skills.
  • Experienced in coaching subordinates.
  • Must be cost and quality conscious.
  • Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
  • Work with international team members.
  • Perform assigned duties under pressure (time constraints).

Preferred

  • Fluency in additional languages

Required computer skills

  • Familiar with RESCO and other POS operating systems.

Education/experience/certifications

  • High School education or better.
  • Minimum of three years beverage-related service experience in Specialty Coffee bar environment.

Other Skills:

  • Knowledge of general office practices, procedures and equipment.
  • Ability to prioritize tasks and work independently.
  • Strong organizational, interpersonal and communication skills.
  • Ability to interact with senior-level management and owner representatives.

Math Ability:

  • Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
  • The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

  • Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.