Primary Function: To provide exceptional service to each individual guest and to achieve the maximum revenue in the assigned outlet.
Reports to (Shipboard): Bartender, Assistant Beverage Manager/ Head Bartender
Responsible for delivering an exceptional bar experience for our guests by providing individualized attention. Contribution to a positive work environment is a daily requirement. Must maintain an open mind and be willing to accept change by playing in active role in its development. The ability to communicate in clear, concise manner must be practiced at all times.
Respond to changes in the Food & Beverage Department as dictated by the vessel and the Company
Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management
Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office
Have a complete understanding of and adhere to the vessel policies relating to Fire, Hygiene, Health and Safety
Maintain a high standard of personal appearance and hygiene at all times
Have complete understanding of the Vessels Rules and Regulation and adhere to the regulations contained therein
Ensure all Company policies and regulations are implemented, followed and maintained
Be willing to work on weekends, public holidays and night time
Ensure all efforts are made within the assigned bar to meet and exceed revenue budgets and guest satisfaction
Ensure that voiding and charging procedures are done as per company guidelines. Report any wrong posting immediately
Ensure that no item or drink leaves the bar without charging. Ensure all administrative procedures relating to beverage control are followed
Assist in carrying out inventories after each cruise under the guidance of the Bartender/Controller/Beverage Manager
Attend daily/weekly Beverage Management Meetings as requested
Attend any training sessions set by the ship’s Management
Inspect assigned Lounge with respect to physical condition, condition of equipment and decoration to ensure prompt repair and maintenance through reporting to the Bartender/Management
Report for duty five minutes prior to schedule time to assure proper lounge set-up is done, wearing the correct uniform and nametags at all times.
Be aware of any special cocktails, daily cocktails and special events
Ensure courteous and professional service at all times
Be on station, and ensure that lounge and bar is clean and call for help if needed
Ensure hot appetizers are served at the correct time, and that bar snacks are set up in the lounge
Ensure right garnish is used on drinks and condiments are served if required
Socialize with clients when time allows
Assist in the building of an efficient team of staff by taking an active interest in their welfare, safety and development
Attend on-the-job training as assigned
Assist GPAs in clearing plates on deck, providing towels and help with requisitioning if required
Strong interpersonal communication skills
Report for duty on time
Serve alcoholic beverages only according to Company policies and laws regulating the service of liquor
Product knowledge of all beverage offering
Knowledge of Mixology is a must
Must have knowledge of international cocktail recipes and international alcohol brands
Maintain Lounge in good presentation and condition
Knowledge of all shipboard services
Participate in all Company training
Personal hygiene and appearances
Assume responsibility beyond individual roles
Deliver professional presentation every day for all guest
Follow Sanitation Guidelines (USPH)
Follow all garbage-handling procedures
Proper use and sanitation of equipment
Follow dress code
Apply salesmanship in order to maximize sales volume
Practice up-selling techniques
Assist cleaning plates on deck and keep the deck clean at all times
Sign in/out with the Bartender when reporting on/off duty
Always inform the Bartender when leaving your stations
Ensure assigned station is clean and assist colleagues on other stations as assigned
Support colleagues and supervisors to achieve a better product
Accountable for Cost of Sales, inventory and POS transactions
Work as a team and be attentive to detail
Cooperate in the safety and accident-prevention programs, including drills
Carry out any other reasonable duties and responsibilities as assigned
Basic knowledge of varying brands and quality of liquors.
Basic Knowledge of new and old world wines an advantage.
Basic knowledge of Cigar and Cigar Service an advantage.
Physically fit and able to lift more than 20kg.
Ability to read, interpret the preparation of drink recipes.
Ability to report passengers complains, follows up and meet/exceed guest expectations.
Basic knowledge of beverage handling procedures with regard to public health standards.
Mixology experiences an advantage.
Strong interpersonal skills.
Willing to attend training lessons as well as to learn a bar menu within short time given.
Excellent appearance, self-starter.
Revenue and guest satisfaction focused.
Excellent open communication style with all levels of employees.
Willing to work on weekends, holidays, and seven days a week and as business requires.
Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.