Cabin Stewart

negotiable Expires in 9 months

JOB DETAIL

Standard Role Summary:

Responsible for the effective and efficient cleaning, presentation and sanitisation of passenger cabins and adjacent corridors.

Primary Responsibility of the Role:

Clean and sanitise cabins and adjacent corridors ensuring the highest levels of cleanliness.  Return room service trays to housekeeping pantries.  Interact with passengers on a daily basis ensuring any questions or queries are dealt with quickly and effectively, enhancing the passenger experience.  Collect and return all passenger laundry and dry cleaning and ensure all newspapers, daily programmes and passenger mail is delivered as required.  Separate discards ensuring they are taken out of service and empty waste bins, separating the waste in accordance with company policy.

Collect and distribute linen, towels and bathrobes from the main laundry and ensure cabins are supplied with sufficient amenities.  Ensure cleaning stock and amenities are kept at the appropriate levels and re-stock lockers and cabins as required.  Keep the housekeeping pantry and alleyways at the required level of cleanliness to meet public health standards.  Identify and report on any fixtures or fittings that need repair or renewal within the cabins.

Effectively deal with any complaints and comments by passengers on the service, cleanliness or cabin fixtures and fittings and report these to the Deck Housekeeper.  Maintain and use equipment effectively and safely at all times and ensure the safe storage of equipment and cleaning products after use.  Undertake stock takes as and when required.

Meet and greet the passengers and assist with baggage services on embarkation / disembarkation days as required.

HESS (Health, Environment, Safety & Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others

Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager / supervisor / team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly Take part in safety training & risk assessments and suggest ways of reducing risks.

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate
Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used

Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties   Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen / splash tight and watertight doors

In the event of an incident check staterooms to ensure passengers have returned safely

Assist in the safe evacuation of cabin areas and ensure section is clear of trolleys by storing them in lockers

Undertake other emergency duties / routines within the ERP as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed

Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship

Report suspicious activities, packages and / or security incidents following the correct procedure

Technical

Knowledge/Skill Summary of Responsibilities
Quality Standards  Follow the correct quality standards relating to housekeeping services
Customer Service Respond calmly and quickly to requests from passengers or crew members

Deliver customer service within the acceptable time-scales and quality required, ensuring passenger  satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure speedy resolution

Behave in a polite and friendly manner with passengers and crew members at all times and in all areas of the ship

Revenue Generation Understand revenue target for own area and proactively work to achieve set targets Use specialist knowledge to help inform passengers on products and positively influence revenue generation
Food Hygiene Follow the correct policy and procedures regarding food hygiene at all times

Ensure all food preparation and service equipment and spaces are sanitised and clean at all times in accordance with company policy

Highlight issues immediately in order to minimise any impact

Cleaning Carry out efficient cleaning schedules throughout the cruise and on turn around days to ensure all cleaning is completed to timescales

Assess cleaning needs quickly and adjust schedules accordingly

Clean and sanitise cabins and adjacent corridors / areas including pantries as allocated, to CUK standards

Ensure all areas are kept tidy and inform maintenance of any fabric or fittings that need replacing or repair

Maintain and look after equipment, following the standard operating procedures

People / Management

Knowledge/Skill Summary of Responsibilities
Coaching & Mentoring Assist colleagues to solve their own problems when appropriate by providing help and guidance
Training Deliver effective knowledge sharing or instruction sessions to others in the team

CUK Behaviours  (Refer to the skills profile for detailed CUK Behaviours)

Self-Awareness

 

When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department / passenger and plans ahead
Being Part of a Team Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication Communicates effectively with passengers, crew and officers ensuring a positive working environment
Customer Centered

 

Understands how their role can impact the passenger experience and works with the wider

Housekeeping team to provide a customer focused service

Deals with feedback positively and strives to deliver a consistently high service

Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

  Able to work on own with minimal supervision
  Demonstrates honesty and integrity at all times
  High attention to detail, able to carry out cleaning to high standards
  Passionate about customer service and enjoys working hard to deliver a great service
  Comfortable talking to a wide range of people including passengers
  Works effectively as part of a team to deliver an efficient service, showing trust, respect and fairness in their treatment of colleagues
  Communicates clearly and effectively, keeping others informed of progress and highlighting any issues
  Remains calm and courteous at all times
  Demonstrates cultural and interpersonal sensitivity in dealings with others
  Organised, structured and focused on the detail in their approach to work
  Models high standards of ethics and appropriate behaviour
  Adaptable and flexible in the face of change or unanticipated events
  Loyal to the Carnival UK brand and compliant with company policies and procedures