Chef de Partie (Baker)

Standard Role Summary:

Direct a dedicated Food Preparation team ensuring the provision of high quality, professionally prepared bread and baked products including rolls, croissants and danish pastries.

Primary Responsibility of the Role:

Undertake the day to day supervision of staff within the bakery area. Ensure staff are competent to undertake their roles by identifying training needs and coaching and mentoring junior team members.

Oversee the service standard and quality of all products served including freshness, taste and consistency, ensuring they meet the required high standards. Liaise effectively with the Head Baker, keeping them informed of any shortages or discrepancies in products or ingredients. Maintain an organised and efficient flow of production, following the bakery schedule.

Ensure all staff comply with current safety and company regulations, including the Public Health Policy. Complete regular checks and update logs accordingly. Ensure the section is operated and maintained in a sanitised and clean state at all times, undertaking regular inspections. Ensure all equipment is maintained and used correctly by staff, following standard operating procedures and report any repairs required promptly.

Work closely with the team implementing any new ways of working identified and contribute to a successful centralised production department, maintaining a dedicated food budget. Ensure compliance with the Corporate Menu Cycle (CMC)/SOP’s for allocated dining outlets and ensure scaled recipes are used for all preparation and production of food products.

	Relevant industry recognised qualification such as NVQ III Food Manufacture or equivalent Experience of working in a hotel bakery ideal but will also consider large bakery shop / supermarket Level 3 Award in Supervising Food Safety in Catering desirable Good command of written and spoken English
Certificates	Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill	Summary of Responsibilities
Health and Safety	Lead by example by taking care of the health and safety of self and others Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager / supervisor / team leader and to the safety department. Follow safety rules and procedures Use work equipment, personal protective equipment, substances, and safety devices correctly Take part in safety training & risk assessments and suggest ways of reducing risks Carry out duties in a safe manner in accordance with corporate policies and procedures
Public Health	Follow all company public health policies and procedures appropriate to the role Complete all necessary public health paperwork accurately Institute appropriate public health precautions as relevant to role
Environment	Understand own environmental responsibilities and act accordingly Apply practical measures to reduce water and electricity consumption Apply waste segregation diligently both in work area and when off duty Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine
Emergency Duties	Understand own emergency duties and routines onboard ship Take an active part in the ship’s team response to an incident Ensure familiar with ship’s emergency alarms and routines Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts Participate fully in all relevant drills and training Know how to raise the alarm when necessary Able to identify escape routes and emergency exits Understand the function and operation of fire screen/splash tight and watertight doors In the event of an incident or emergency assist with public area clearance as directed Ensure area is clear and all cooking equipment is secure and isolated Undertake other emergency duties / routines within the ERP as directed Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed
Safeguarding	Aware of CUK safeguarding children policies and procedures Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)
Security	Understand the security levels as defined by ISPS and own responsibilities Follow the correct security procedures when embarking and disembarking from the ship Report suspicious activities, package and / or security incidents following the correct procedure

TECHNICAL

Knowledge/Skill	Summary of Responsibilities
Quality Standards	Train the team in the quality standards agreed for own area and monitor their performance in achieving those standards Implement and feedback on operational changes to the quality standards, remaining within agreed boundaries
Food Hygiene	Undertake training of the team to ensure that the correct policies and procedures regarding food hygiene are understood and followed at all times Oversee and manage the cleanliness / sanitising of the food preparation area Undertake regular checks of the area to ensure compliance with strict hygiene protocol Ensure all food preparation equipment and spaces are sanitised and cleaned in accordance with company policy Highlight and deal with any discrepancies immediately in order to minimise any impact on passenger health
Menu	Explain to others how all bread and baked items are cooked and what ingredients are included, including herbs and spices Ensure up to date on the taste, consistency and provenance of all dishes Adhere to corporate menu cycles and production figures, preparing all food products as per agreed specifications
Chef Skills	Create high level bakery products in line with the bakery schedule Assess quality of raw, cooking and prepared food (within specialist area) through taste, smell and appearance Oversee the food product and preparation making any corrections necessary during cooking to ensure quality of output Prepare food up according to the agreed standards for the dish Ensure the proper rotation, storage temperatures and storing procedures are followed
Customer Service	Respond calmly and quickly to requests from passengers or crew members Deliver customer service within the agreed time-scales and to the quality required, ensuring passenger satisfaction Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution Behave in a polite and friendly manner with passengers and crew members at all times and in all areas of the ship

BUSINESS

Knowledge/Skill	Summary of Responsibilities
IT Skills	Competent in the use of most MS Office Software Effectively use the supply and inventory management system
Audit & Compliance	Complete full and accurate records to ensure compliance for both internal and external audits
Self-Awareness	When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead	When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department and plans ahead
Being Part of a Team	Works collaboratively, supporting and encouraging others to achieve objectives Actively works to improve own knowledge and experience and is approachable to others
Open and Honest	Communicates effectively with passengers, crew and officers ensuring a positive working

PEOPLE / MANAGEMENT

Knowledge/Skill	Summary of Responsibilities
Advising & Influencing	Respond confidently and promptly to requests for information Act as a role model to others promoting a positive working environment
Dealing with Challenging People	Deal with challenging situations in a confident and professional manner When appropriate refer the situation to a more senior person
Quality Assurance	Observe, review and assess the aspects of the quality of service being provided by the team Inform Head Baker when any element of the service or work being carried out is not up to standard
Planning & Prioritisation	Plan own work schedules Discuss with Head Baker the priorities for the team to ensure most efficient delivery and in line with the ship’s priorities Identify level of store deficiency and assess need for provisions and equipment
Resource Management & Delegation	Delegate tasks with clear instructions, expectations and necessary responsibility Support junior staff members in meeting training objectives and workload
Providing Performance Feedback	Provide manager with information about the performance of junior staff to feed into appraisals
Coaching & Mentoring	Assist colleagues to solve their own problems when appropriate by providing help and guidance
Training	Deliver effective knowledge sharing or instruction sessions to improve the quality of the product and motivate team members

CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours)

Communication	environment
Customer Centred	Understands how their role can impact the passenger experience and works with the wider Galley team to provide a customer focused service, strives to deliver a consistently high service
Acting Safely	Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

PERSON SPECIFICATION

Experience of / ability to supervise a team

Passionate about hospitality and customer service driven

Works effectively as part of a team to deliver an efficient service

Works collaboratively with others to build a positive working environment

Proactively works to identify improvements

Organised, structured and focused on the detail in their approach to work

Calm under pressure, taking a logical approach to problem solving and involving and communicating to relevant stakeholders throughout

Comfortable talking to a wide range of people including passengers

Adaptable and flexible in the face of change or unanticipated events

Communicates clearly and effectively, keeping others informed of progress and highlighting any issues

Enthusiastic about learning from their own and others’ experiences

Socially confident and adopts a professional manner

Loyal to the Carnival UK brand and compliant with company policies and procedures