Reports To: Hotel Manager, Operations Management (Shore Side)
Direct Reports: Housekeeping Staff
The Chief Housekeeper is responsible for the smooth and efficient operation of the entire Housekeeping Department according to the company rules and regulations. This includes the responsibility for the administrative function of all HD crew, and the general cleanliness of the ship as a whole, excluding the galley, bars, open decks, and restaurants.
Essential Duties and Responsibilities
Responsible for room service delivery of food and beverage to guest cabins.
Meet with assistants daily to assign duties, schedules, and time off to personnel.
Coordinates pre-orders and delivery of all special packages and orders.
Supervise onboard laundry ensuring proper methods of transporting, sorting, and cleaning of all ship linen.
Conduct daily laundry inspections.
Communicate results of inspections with the Laundry Manager.
Establish effective control of all Housekeeping consumables in order to meet company budgets.
Monitor and maintain all company laundry equipment.
Communicate daily with the Hotel Controller to acquire information regarding daily consumptions and requisitions.
Requisition all Housekeeping consumables from the main office.
Maintain established par levels.
Develop and maintain a training program for the Housekeeping Department that is specific to each position..
Supervise the baggage discharge and delivery, assigning necessary number of workers.
Report all necessary repairs and malfunctions to the technical department.
Compile the outstanding repair recap at the end of each voyage.
Ensures a high level of CSQ scores are maintained at all times.
Support and reinforce all revenue- generating avenues and promotions to help in achieving revenue targets.
Possess a thorough understanding of how Time and Attendance operates and has working knowledge of the contracts, work schedule hours per week and supporting documentation.
Informs the Hotel Manager of difficult guests and their requests or complaints.
Participate in the all ship meetings called by the Master or Hotel Manager.
Attend weekly department head meeting with the Food Manager, Bar Manager, Executive Chef and Restaurant Manager to convey all the necessary information to subordinates.
Maintain and ensure Shipsan, the European sanitation program, and the United States Public Health rules and regulations are followed within the Housekeeping department.
Conduct training program and provide cleaning schedule and area assignments for Housekeeping personal.
Participate in all cabin inspections announced by the Hotel Manager.
Training new crew members in company rules and regulations.
Provide orientation to sign-ons and new crew members regarding living environment.
Ensures that all safety procedures are followed in cooperation with the Staff Captain and Safety Officer.
Train all staff in garbage separation procedures according to the vessels waste management plan.
Advise the main office of all the relevant issues regarding the ship operations, requesting the necessary logistic support.
Schedule crew vacations and advise shore side office.
Responsible for care and maintenance of plants within the vessel.
Supervise the ship housekeeping and hotel stores on loading days.
Monitor chemical products used onboard.
Provide the main office with all the requested reports and inventories on a per-voyage basis.
Maintain a high level of crew morale within the Housekeeping Department.
Ensure all crew are treated in a fair and unbiased manner.
Handle all disciplinary matters and forward any required documentation to the office.
Conducts staff evaluations according to company procedures prior to the end of each crew member contract and whenever a crewmember is signing off.
Before disembarkation, meet with crew member to discuss evaluation and acquire signature. Provide a copy of the evaluation to crewmember.
Advises shore side management of any of the following situations: position changes, payroll change, crew requests, crew certification, emergency leave, resignations, medical ashore, parole, missed ship
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Fluent in written and spoken English,
Must be able to communicate effectively with the senior management.
Ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional languages
Required computer skills
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
FBS/ICS Apollo Inventory system
High School education or better.
Minimum of five years related experience in the hospitality industry as an Executive Housekeeper in a first class hotel.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Possess positive attitude
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.