Reports To: Food and Beverage Director, General Manager
Direct Reports: Asst. Housekeeper, Steward/Stewardess, Officer Stewards, Asst. Steward/Stewardess, Utility Hotel, Jr. Utility Hotel, Linen keeper, Asst. Linen keeper, Night Supervisor, Tailor, Bellman, Administrative Assistant, Jr. Assistant Stewardess
The primary responsibility of the Chief Housekeeper is to ensure guest satisfaction by delivering world class in suite and hotel public areas service with the highest standards of cleanliness which consistently and effectively reflects the luxurious nature of Oceania Cruises.
Essential Duties and Responsibilities
Inform the General Manager and Food and Beverage Director promptly of all relevant matters.
Maintain cleanliness of all indoor areas of the ship.
Maintain the highest standard of cleanliness in all Guest Staterooms and Suites.
Maintain the highest standard of cleanliness in assigned Public Areas for Guests and Crew.
Ensure high standard of laundry operation by daily checking on the condition of the Main Laundry and quality of product delivered.
Manage the laundry operation, providing full assistance to Laundry Manager.
Ensure that all Housekeeping areas are properly staffed, equipped (up to required par levels) and set up. Maintain cleanliness and stocking of all pantries and lockers.
Ensure cleanliness and maintenance of all Officers, Crew cabins (entitled to service) and crew areas.
Supervise the cleaning of suites/ staterooms.
Inspect suites/ staterooms on a regular basis.
Conduct recorded inspections of suites, public areas, crew cabins and crew areas.
Report any maintenance issues.
Provide comprehensive maintenance overview by project suggestion, by level of difficulty.
Ensure that passageways are maintained in accordance with company standards.
Following up on guest’s special requests.
Ensure that the Housekeeping team follows departmental procedures and company guidelines to provide consistency of service.
Confirm that the vessel is ready to receive guests prior to the start of each embarkation.
Monitor public areas (lounges, corridors, public toilettes, guest’s launderettes, etc.) by constantly walking the ship.
Conduct performance evaluations.
Liaise with the HR Manager in regarding personnel issues.
Maximize staff productivity by creating a positive and open atmosphere in the Housekeeping Department.
Provide training and guidance for the Housekeeping staff.
Conduct employee meetings to maximize communication.
Manage the hours worked by each crewmember and monitor the financial impact on the business.
Assign employee work schedules.
Monitor employee adherence to assigned work and break times.
Mentor the Assistant Housekeeper in preparation for taking over in the absence of the Housekeeper if necessary.
Train, supervise and apply corrective actions regarding Public Health programs within the department.
Ensure periodic deep cleaning for all areas.
Observe and enforce uniform standards according to company policies and procedures.
Monitor and maintain adherence to policies regarding, but not limited to, cockroach traps, temperature logbook, three bucket system, chemical labeling, etc.
Ensure all equipment in Housekeeping areas is in good working condition.
Guarantee the safety of all crewmembers by providing:
Tools in working conditions.
Protective clothing and equipment.
Training and guidance on how to effectively perform job responsibilities.
Training & Development:
Attend all meetings, training activities or classes related to assigned position as required.
Participate in all mandatory trainings without excuse.
Train and provide guidance to current and potential Asst. Housekeepers.
Train HK personnel regarding: Public Health programs, Product knowledge, Guest Satisfaction, Handling and maintenance of machinery, Safe and efficient use of Chemicals, Different cleaning techniques
Day-to-day duties until they gain comprehensive knowledge in accordance with HKOM and Training Manual
Assist the HR Manager in providing HR-related training.
Assist the Safety Officer by providing on-the-job- safety training.
Conduct necessary training with Linen Keeper/Asst. Linen Keeper regarding uniforms, linen upkeep & ordering, and discarding linens.
Assist the Laundry Master with his trainings.
Generate all HK linen orders, general uniform orders, and HK equipment orders.
Maintain par levels.
Work within given budgets.
Discuss any budget issues or suggestions with Food and Beverage Director and/or shore-side management.
Possess knowledge of the revenue aspects of the operation.
Ensure cost-effective operation of department.
Minimize operating expenses without affecting product standards delivered to the guests.
Ensure Housekeeping Staff’s awareness of breakage prevention procedures.
Conduct inventory checks when required.
Possess familiarity with the vessel layout in terms of safety and security.
Participate in all required safety drills/training.
Be in possession of valid STCW certificates.
Ensure that all safety procedures are followed.
Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
Follow the Ship Rules & Regulations.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Possess knowledge of operational manuals including SMS, VOM, USPH, HKOM and TRAINING MANUAL.
Possess knowledge of the Human Resources Manual and Shipboard Training.
Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and that the team works with a positive atmosphere.
Other Duties and Responsibilities:
Ensure confidentiality when handling sensitive information.
Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
Perform other duties as requested by shipboard management or shore side.
Knowledge, experience, skill, and/or ability
Ability to write reports and business correspondence.
Strong leadership and organization skills.
Open minded and flexible.
Well-groomed and neat in appearance.
Ability to work with international crew and guests.
Ability to inspire and motivate employees and coworkers.
Fluent in written and spoken English.
Communicate effectively with the senior management.
Possess ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Perform assigned duties under pressure (time constraints)
Fluency in additional language(s)
Cruise Ship Experience
Required computer skills:
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point.
Possess sufficient computer knowledge to use the company software; including but not limited to ICS, Apollo Solution, MXP, ISSUE TRAX, etc.
High School education or international equivalent.
Minimum of five years related experience as an Executive Housekeeper in a first class hotel.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.