Reports To: Front Desk Manager
Job Summary:
The Front Desk Supervisor (FDS) is supporting the Front Desk Manager / *Guest Services Manager for all guest facing operations at Guest Services and, together with the FDM / *GSM, they form a team vested with total responsibility for the Guest Service Front Desk and phone operation and staff. The FDS is second in command at Guest Services and is to ensure systems are complied with, Guests are receiving personalized, individual and professional service at all times and staff complete their daily duties in accordance with the company brand standards and procedures.
The FDS will interact with department managers and supervisors with a vested responsibility to achieve
effective resolution of Guest issues.
General Responsibilities:
Qualifications:
Physical Requirements:
Travel Requirements: