Department: Hotel Department

Primary Function:  To assist in all areas such as Guest and Crew Bars, Lounges, Deck, Requisitioning, bar and event preparation, deck service, cleaning, serving if required.

Reports to (Shipboard):  Head Deck Steward

Major Responsibilities:

Responsibilities and essential job functions include, but are not limited to, the following:

• Provides quality beverages, food products consistently and efficiently for all guests and crew by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines in the workplace and for all products.
• Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line’s standard.
• Anticipates guests’ and crew needs by constantly evaluating environment and guests/ crew for cues.
• Communicates information to his/ her supervisor so that the team can respond as necessary to create the most efficient service possible.
• Delivers excellent service to all guests and crew by acting with a ‘guest comes first’ attitude and connecting with the guest.
• Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
• Maintains a clean and organized workspace at all times.
• Maintains regular and consistent attendance and punctuality.
• Carries out any other duties and responsibilities as assigned.

Hiring Criteria:

•  Basic knowledge of spirits and liquors.
•  Any Knowledge of new and old world wines an advantage.
• Any knowledge of Cigar and Cigar Service an advantage.
• Physically fit and able to lift more than 20kg.
• Ability to read, interpret the preparation of drink recipes.
• Ability to report passengers complains, follows up and meet/exceed guest expectations.
• Basic knowledge of beverage handling procedures with regard to public health standards.
• Cost awareness.
•  Waiting experience and advantage.
•  Willing to attend training lessons as well as to learn a bar menu within short time given.
•  Excellent appearance, self-starter.
• Willing to work on deck, deliver stores, crew bars, preparing bars and to assist Bartenders and Beverage Attendants whenever required.
• Guest satisfaction focused.
• Team player.
• Open communication style with all levels of employees.
•  Willing to work on weekends, holidays, and seven days a week and as business requires.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.