POSITION SUMMARY

Coordinates activities and arrangements for group meetings, conferences and functions
by performing the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental and
safety policies.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
1. Maintains desk hours throughout the cruise to meet with group representatives.
Responsible for the scheduling of the Conference Center, Executive Boardroom,
Multi-media room and the Business Services areas.
2. Consults with representatives of client group or organization to plan details such
as number of persons expected, display space desired, and food service schedule,
etc.
3. Resolves conflicts quickly and efficiently and provides alternative arrangements
as needed; calculates additional costs. Cross-sells or up-sells products and
services to compliment the cruise experience while increasing revenue.
4. Maintains constant communication with all department heads to plan function
details such as space requirements, time schedule, food and beverage service,
stage usage, sound and light, and video requirements. Discussions also include
staff requirements and overtime issues. Keeps Cruise Director informed of all
details and proposed conflict resolutions.
5. Uses company software, such as AffairWhere, to notify various department heads
of the final group arrangements on a timely basis to ensure adequate preparation
time for successful event execution.
6. Directs workers in preparing banquet and convention rooms and erecting displays
and exhibits, equipment, etc.
7. Inspects rooms and displays for conformance to needs and desires of group.
8. Attends functions to minimize confusion and resolve problems such as space
adjustment and need for additional equipment, food, beverage, etc.
9. Arranges publicity, special functions, and performs other duties to promote
goodwill.
10. Coordinates special shore excursion requirements with Explorations!/Shore
Excursion Manager.
11. Organizes group amenities. Up-sells amenities to enhance the group’s vacation
experience, as appropriate.
12. Confers with the Financial Controller’s team to ensure accounts are charged
appropriately for additional products and services not included in the original
proposal. Assists the Financial Controller facilitating timely and complete
payment for onboard services rendered.
13. Attends meetings, training activities, courses and all other work-related activities
as required.
14. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

•  1 year event planning and execution experience in a luxury hotel, convention
  center, sales, public relations field or in a related hospitality function.
• Proven customer service skills to build and strengthen relationships.
• Ability to up-sell and cross-sell products and services.
• Ability to pay close attention to detail while coordinating many functions
  simultaneously.
• Ability to communicate tactfully with group representative, department heads and
  shipboard employees to resolve problems and negotiate resolutions.
• Ability to conduct meetings efficiently and in a timely manner.
• Ability to utilize customer service skills by exercising authority and discretion to
  satisfy guests in a manner consistent with Royal Caribbean International’s The
  Royal Way.
• Ability to perform basic math functions with regard to product and service
  pricing.
• Working knowledge of computers with e-mail and business related software
  packages such as word processing and spreadsheet applications.
• Completion of high school or basic education equivalency preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written
  procedures. This includes the ability to give and receive instructions in written
  and verbal forms and to effectively present information and respond to questions
  from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, Italian, Portuguese,
  German, Mandarin, or Japanese preferred.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.