Healthcare Assistant (HCA)
Experience / Summary of Requirements
- Work experience as a licensed practice nurse (LPN), Health Care Assistant (HCA) or equivalent role (such as enrolled nurse) or above, or Emergency Medical Practitioner (EMT) or equivalent, or Laboratory Technician
- Knowledge of healthcare regulations desirable
- Understanding of basic medical terminology and patient confidentiality.
- Experience with administrative procedures.
- Familiarity with the use of databases and spreadsheets.
- Strong organizational and time-management skills.
- Good written and verbal communication skills.
- Ability to work cohesively in a small team.
- Customer focused with proven internal and external customer service skills.
- Problem solving skills within sphere of own position with the ability to recognize when to refer a situation to senior staff.
Mission / Purpose:
SBN / HAL / CCL: / PCL: To create lasting memories by: / POA: To be a proud ambassador by:
- Providing a high quality and professional reception, administrative and clinical care service to guests, crew and medical staff.
- Acting as the first point of contact for guests and crew contacting the Medical Centre and to represent the medical team in the highest professional manner.
- Ensuring that enquiries from guests and crew are efficiently and courteously handled.
Personal Characteristics:
- Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.
- Ability to function as a collaborative and effective team member.
- Strong verbal communicator, proficient writer and adept at computer skills.
- Ability to be efficient and recognize opportunity for task improvement.
- Empathetic and caring to crew and guests.
- Willingness to embrace and promote Company’s Core Values.
Key Result Areas (KRA’s)
All Key Result Areas require 100% commitment and focus to perform the role successfully
Role Specific KRA:
PATIENT CARE
- Effectively supports medical team with non-specialized clinical tasks
- Performs basic triage, verification of patient details, recording medical history, allergies, and purpose of visit.
- Performs vital signs
- Assists the medical team in basic patient care, including but not limited to:
- Taking specimens such as blood, urine and nasal samples including for COVID-19 and Influenza
- Processing point-of-care (POC) tests, and operating point of care laboratory equipment Phlebotomy
- Urinalysis
- Wound dressings
- Assisting with moving patients, personal hygiene tasks and activities of daily living such as bathing and feeding
- Patient education including medication and use of mobility devices
- Performing ECG’s under medical supervision
MEDICAL ADMINISTRATION
- Effectively supports medical team with administrative tasks.
- Maintains accurate, complete, and timely records including use of online sites and electronic health record systems.
- Assists with reviews of pre-boarding health declarations, crew medical fitness certificates (including during terminal operations).
- Orders/restocks office consumable supplies, including stationery, in a timely manner.
- Accesses and accurately enters patient information into electronic health records, as directed by medical staff.
- Scheduling and coordination of health screening, vaccination programs, and COVID-19 testing
- Document management including scanning, photocopying, filing, and electronic or in-person posting and delivery of documents as necessary.
- Participates in clinical and administrative support requirements of Contact Tracing in coordination with the medical staff and public health officer.
CUSTOMER SATISFACTION
- Greets patients in a responsive, friendly, and caring manner.
- Registers patients and obtains patient information and billing authorization.
- Schedules appointments and health visits for crew and guests.
- Provides telephone support and refers messages accurately and in a timely manner as needed.
- Facilitates the selling of over-the-counter medications.
- Adheres to Company Privacy policies for handling of personal and sensitive health information.
- Immediately responds to complaints and customer service issues, and reports these to their Supervisor.
- If needed and if proficient, provides translation services during medical interactions.
FINANCIAL MANAGEMENT
- Assists with processing patient bills, as directed by medical staff and per Medical Center policy.
- Assist with review of invoices for accuracy and submits for payment on a timely basis.
- Facilitates accurate account reconciliations with the Finance Manager.
- Assists with preparation and processing of purchasing orders.
- Assists supervisor with inventory management, including counts, orders and restocking of supplies.
Shared KRA:
SAFETY AND COMPLIANCE
- Assists with record keeping during Medical Response Team, Communicable Diseases, or mass-casualty incidents.
- Effectively participates in Emergency Response Center activities during Emergency Response Organization situations.
- Complies with all Environmental Policies in Global HESS.
- Adheres to Medical Center Infection Prevention and Control measures
CORPORATE CULTURE MANAGEMENT
- Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives.
- PCL: Consistently upholds the safety and compliance, CRUISE and Core Values of Princess Cruises. POA: Consistently upholds the safety and compliance, and Proud Values of P&O Australia
- Acts as a Company representative and portrays a positive image to all guests, and crew.
- Establishes and always maintains professional, effective, and motivated working relationships across all functions and disciplines.
- Develops small innovations and communicates them across the Fleet as part of the Company’s strategy to go from good to great.
- Always promotes a harassment-free environment.
- Demonstrates commitment to the Company’s values of diversity, equity, and inclusion.
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