Help Desk Manager

negotiable Expires in 7 months

JOB DETAIL

The Gig:

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is passionate people & RockStar service for our Help Desk Manager gig.

This ‘someone’ knows how to genuinely make all of our Sailors feel like RockStars and enjoys seeing them thrive throughout the voyage. They are always extremely helpful and easy to chat with. Sound like you?! … Keep reading!

In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.

What You’ll be Up To:

  • Provide a positive impression to our Sailors and recognizing them by name
  • Processes Sailor’s embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
  • Keeps and maintains accurate records
  • Assists in administrative tasks for the vessels’ Customs and Immigration clearances along with the ship’s documentation when entering / leaving port
  • Assists in organizing, preparing and processing all administrative requirements for guests throughout their voyage
  • Carries out cash transactions when required
  • Responsible for the balancing of all Help Desk Associate cash funds daily
  • Receives lost & found items and maintains a log for all items
  • Ensures the Help Desk area is kept clean and presentable at all times
  • Prepares and updates berthing lists, gift orders, special notes / requests
  • Provide information to guests
  • Be familiar with all cruise services, features and activations

Super Powers Required:

  • Minimum 2 years’ experience as Head Receptionist / Help Desk Manager role
  • Skills in accounting and administration
  • Leadership skills
  • Experience working in a quality customer area
  • Passionate about people
  • All certificates as required by the STCW code for this position
  • Strong written & verbal skills

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and JOB DESCRIPTION abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.