The Gig:

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is passionate about people for our Hotel Administrator gig!

This super star has an eye for detail and is extremely resourceful. They will work closely with our Hotel Director, Guest Service Director, and Inventory Controller to make sure our Guest Service team is sailing smoothly. If you’re passionate about people and want to be a part of a spectacular team, keep reading!

Our ‘special someone can Make Ship Happen. You’re crazy fun, kind, and calm when ship gets real. You have a self-starter mentality and can think quick on your feet. Ultimately, we won’t be able to remember how we got by without you.

What You’ll be Up to:

•  Assist the Hotel Director in reporting Time and Attendance hours for work and rest
• Responsible for making manual adjustments to the Time and Attendance reporting system and confirming once all corrections are made for the Guest Service Department
• Assist the Hotel Director and Inventory Controller in preparing and checking orders for the Guest Service Area
• Produces weekly Guest Service rota and gains approval from the Hotel Director and Guest Service Director before publishing
• Responsible for the upkeep of the Guest Services work rota and makes manual adjustments when required
• Meet and greet all new joining Guest Services team members to show them to their accommodations and line manager
• Notifies Hotel Director and Guest Services Director of any discrepancies / shortages on the Guest Service work rota
• Responsible for liaising with the Crew Service Manager when communicating leaving arrangements for those Guest Service team members disembarking

Super Powers Required:

• Minimum 2 years’ experience as Administrator onboard a Cruise or Passenger vessel or ashore
• Passion for people
• Strong conflict resolution and motivating skills
• Out of this world organizational skills and able to execute operational imperatives in a swift and demanding environment
• All certificates required by the STCW code for this position
• Strong written & verbal skills

What Matters to Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.