Hotel Assistant – Bar (Cunard)

negotiable Expires in 9 months

JOB DETAIL

Standard Role Summary:

Work within the Food & Beverage Department providing an excellent customer service to both Guests and staff within outlets.

Primary Responsibility of the Role:

Provide a smooth and efficient pantry service to the bar areas. Load the glass washer safely and correctly, minimising breakages and damage. Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment and bottles meet the required standards.

When working within the staff bar area produce all beverages to the required company standards. Correctly enter billing into the relevant system in a timely manner and maintain par stock levels, undertaking stock takes and filling out internal requisitions as and when required

Keep the outlet and pantry areas neat and tidy at all times. Set up and clear down the outlet prior to and after service periods as instructed. Assist with the receipt of beverages and stores ensuring they are put away promptly and safely. Use and maintain all bar equipment correctly, following standard operating procedures and report any repairs required promptly.

Carry out duties at outside catering events as and when required. Meet and greet the Guests.

Support the Hotel department by undertaking allocated duties as and when required (e.g. baggage handling, storing)

Key Responsibilities & Duties:

Core Knowledge & Skills

Experience / Qualifications Summary of Requirements
Customer service experience desirable

Level 2 Award in Food Safety or equivalent

Good command of written and spoken English

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill Summary of Responsibilities

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Health and Safety Lead by example by taking care of the health and safety of self and others Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly

Take part in safety training & risk assessments and suggest ways of reducing risks

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Fully comply with personal hygiene standards as stated in company and public health policies and procedures

Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate

Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used

Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen/splash tight and watertight doors Take part in Guest clearance from public areas, ensuring Guests have responded correctly and the area is clear and equipment secure

As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of

Guests, directing them to the relevant muster station

Once all Guests are mustered become part of a muster station

Guide, direct and lead Guests to the lifeboat and disembark with them in the event of the need to abandon ship

Undertake other emergency duties / routines within the ERP as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed

Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship

Report suspicious activities, packages and /or security incidents following the correct procedure

Technical

Knowledge/Skill Summary of Responsibilities
Quality Standards Follow the correct quality service standards relating to the bar services department
Customer Service Respond calmly and quickly to requests from Guests or crew members

Deliver customer service within the agreed time-scales and to the quality required, ensuring Guest satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution

Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship

Revenue Generation Proactively work to support and achieve set targets

Use specialist knowledge to help inform Guests on products and positively influence revenue generation

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Food Hygiene Follow the correct policies and procedures regarding food and bar hygiene at all times Keep all food and bar preparation equipment and spaces clean and sanitised at all times in accordance with company policy
Cleaning Use the correct chemicals and equipment for the relevant cleaning job

Follow all cleaning schedules and clean all areas to the agreed standards

Load dish and glass washing machines correctly minimising and breakages / damages

Stack and move cutlery, crockery and glasses correctly

Maintain and look after equipment, following the standard operating procedures

CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours)

Self-Awareness When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the bar services area and plans ahead
Being Part of a Team Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication Communicates effectively with Guests, crew and officers ensuring a positive working environment
Customer Centred Understands how their role has a direct impact on the Guest and crew experience and works hard to provide excellent customer service and improve customer satisfaction scores Deals with feedback positively and strives to deliver a consistently high service
Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

Able to take instruction and work effectively
Self motivated and takes pride in work, strives to deliver a good service
Works well as part of a team building a positive working environment
Learns quickly from experience and shares experience with others
Friendly and polite to Guests, crew and officers, able to engage in positive communications
Attentive to the outlet/bar needs, works to provide an anticipative service
Communicates effectively, keeping others informed of progress and highlighting any issues
Organised, structured and focused on the detail in their approach to work
Adaptable and flexible in the face of change or unanticipated events
Shows respect for, and trust in, colleagues, sharing their experience and learning from others
Takes responsibility for own learning and is proactive in increasing own knowledge and skills
Loyal to the Carnival UK brand and compliant with company policies and procedures
Version no for Job Description Issued By Date of Issue
1.1 Peter Van de Pas March 2021

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