Hotel Assistant Galley

Standard Role Summary:

Clean and sanitise all Galley areas, machinery and equipment to the highest standard.

Primary Responsibility of the Role:

Responsible for the cleaning and storage of all galley dishes, glasses, cutlery, pot and pans.

Undertake the cleaning and maintenance of large galley equipment and machinery such as dish / glass washers, food pulpers, grinders and grease traps. Monitor the performance of all equipment and machinery reporting any faults or breakdown immediately. Undertake general cleaning duties of cooking equipment such as broiler tops, deep fat fryers and work surfaces, ensuring the correct personal protective equipment is work at all times.

Carry out the segregation and disposal of Galley waste in accordance with all current safety, company and international regulations. Undertake all tasks in accordance with all current safety and company regulations including the Public Health Policy ensuring proper storage, cleaning and personal hygiene. Support the Hotel department by undertaking allocated duties as and when required (e.g. baggage handling, storing)

Key Responsibilities & Duties:

CORE KNOWLEDGE & SKILLS

Experience / Qualifications	Summary of Requirements
	Experience of working in a large Hotel / Restaurant in the kitchens / galley Level 2 Award in Food Hygiene desirable Good command of written and spoken English
Certificates	Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill	Summary of Responsibilities
Health and Safety	Lead by example by taking care of the health and safety of self and others Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department. Follow safety rules and procedures Use work equipment, personal protective equipment, substances, and safety devices correctly Take part in safety training & risk assessments and suggest ways of reducing risks Carry out duties in a safe manner in accordance with corporate policies and procedures
Public Health	Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate
Environment	Understand own environmental responsibilities and act accordingly
	Apply practical measures to reduce water and electricity consumption Apply waste segregation diligently both in work area and when off duty Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine
Emergency Duties	Understand own emergency duties and routines onboard ship Take an active part in the ship’s team response to an incident Ensure familiar with ship’s emergency alarms and routines Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts Participate fully in all relevant drills and training Know how to raise the alarm when necessary Able to identify escape routes and emergency exits Understand the function and operation of fire screen/splash tight and watertight doors In the event of an incident or emergency assist with public area clearance as directed Ensure area is clear and all cooking equipment is secure and isolated May act as a Stairway Guide, carrying out crowd control of stairways ensuring the safe movement of Guests and directing them to the relevant muster station Once all Guests are mustered become part of a muster station Guide, direct and lead Guests to the lifeboat and disembark with them in the event of the need to abandon ship Undertake other emergency duties / routines within the ERP as directed Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed
Safeguarding	Aware of CUK safeguarding children policies and procedures Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)
Security	Understand the security levels as defined by ISPS and own responsibilities Follow the correct security procedures when embarking and disembarking from the ship Report suspicious activities, packages and / or security incidents following the correct procedure

TECHNICAL

Knowledge/Skill	Summary of Responsibilities
Quality Standards	Follow the correct quality standards relating to food product services
Food Hygiene	Follow the correct policies and procedures regarding food hygiene at all times Ensure all food preparation equipment and spaces are sanitised and clean at all times in accordance with company policy Highlight issues immediately in order to minimise any impact on Guest health
Cleaning	Safely load dish and glass washing machines in a manner which ensures all the contents are cleaned Clean and refill the machines with detergents/consumables Safely stack and move cutlery, crockery and glasses to minimise breakages and in line with USPH procedures Store all service ware correctly as per company standards Clean all areas of the galley to the agreed standards Use correct chemicals on different surfaces in appropriate concentrations Use the correct equipment for different cleaning tasks Follow a plan for cleaning which is efficient and minimises rework/duplication Maintain and look after equipment, following the standard operating procedures
Customer Service	Respond calmly and quickly to requests from Guests or crew members Deliver customer service within the agreed time-scales and to the quality required, ensuring Guest satisfaction Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship

CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours)

Self-Awareness	When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead	When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department and plans ahead
Being Part of a Team	Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication	Communicates effectively with Guests, crew and officers ensuring a positive working environment
Customer Centred	Understands how their role can impact the Guest experience and works with the wider Galley team to provide a customer focused service Deals with feedback positively and strives to deliver a consistently high service
Acting Safely	Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

PERSON SPECIFICATION

Able to take instruction and work effectively

Self motivated and takes pride in work, strives to deliver a good service

Works well as part of a team building a positive working environment

Learns quickly from experience and shares experience with others

Communicates effectively, keeping others informed of progress and highlighting any issues

Organised, structured and focused on the detail in their approach to work

Adaptable and flexible in the face of change or unanticipated events

Shows respect for, and trust in, colleagues, sharing their experience and learning from others

Takes responsibility for own learning and is proactive in increasing own knowledge and skills

Loyal to the Carnival UK brand and compliant with company policies and procedures