Hotel Assistant – Galley

negotiable Expires in 9 months


Standard Role Summary:

Clean and sanitise all Galley areas, machinery and equipment to the highest standard.

Primary Responsibility of the Role:

Responsible for the cleaning and storage of all galley dishes, glasses, cutlery, pot and pans.

Undertake the cleaning and maintenance of large galley equipment and machinery such as dish / glass washers, food pulpers, grinders and grease traps. Monitor the performance of all equipment and machinery reporting any faults or breakdown immediately. Undertake general cleaning duties of cooking equipment such as broiler tops, deep fat fryers and work surfaces, ensuring the correct personal protective equipment is work at all times.

Carry out the segregation and disposal of Galley waste in accordance with all current safety, company and international regulations. Undertake all tasks in accordance with all current safety and company regulations including the Public Health Policy ensuring proper storage, cleaning and personal hygiene. Support the Hotel department by undertaking allocated duties as and when required (e.g. baggage handling, storing)

Key Responsibilities & Duties:

Core Knowledge & Skills

Experience / Qualifications Summary of Requirements
Experience of working in a large Hotel / Restaurant in the kitchens / galley

Level 2 Award in Food Hygiene desirable

Good command of written and spoken English

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly

Take part in safety training & risk assessments and suggest ways of reducing risks

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate
Environment Understand own environmental responsibilities and act accordingly

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Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used

Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen/splash tight and watertight doors In the event of an incident or emergency assist with public area clearance as directed Ensure area is clear and all cooking equipment is secure and isolated

May act as a Stairway Guide, carrying out crowd control of stairways ensuring the safe

movement of Guests and directing them to the relevant muster station

Once all Guests are mustered become part of a muster station

Guide, direct and lead Guests to the lifeboat and disembark with them in the event of the need to abandon ship

Undertake other emergency duties / routines within the ERP as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed

Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship Report suspicious activities, packages and / or security incidents following the correct procedure


Knowledge/Skill Summary of Responsibilities
Quality Standards Follow the correct quality standards relating to food product services
Food Hygiene Follow the correct policies and procedures regarding food hygiene at all times

Ensure all food preparation equipment and spaces are sanitised and clean at all times in accordance with company policy

Highlight issues immediately in order to minimise any impact on Guest health

Cleaning Safely load dish and glass washing machines in a manner which ensures all the contents are cleaned

Clean and refill the machines with detergents/consumables

Safely stack and move cutlery, crockery and glasses to minimise breakages and in line with USPH procedures

Store all service ware correctly as per company standards

Clean all areas of the galley to the agreed standards

Use correct chemicals on different surfaces in appropriate concentrations

Use the correct equipment for different cleaning tasks

Follow a plan for cleaning which is efficient and minimises rework/duplication

Maintain and look after equipment, following the standard operating procedures

Customer Service Respond calmly and quickly to requests from Guests or crew members

Deliver customer service within the agreed time-scales and to the quality required, ensuring Guest satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution

Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship


CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours)

Self-Awareness When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department and plans ahead
Being Part of a Team Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication Communicates effectively with Guests, crew and officers ensuring a positive working environment
Customer Centred Understands how their role can impact the Guest experience and works with the wider

Galley team to provide a customer focused service

Deals with feedback positively and strives to deliver a consistently high service

Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

Able to take instruction and work effectively

Self motivated and takes pride in work, strives to deliver a good service

Works well as part of a team building a positive working environment

Learns quickly from experience and shares experience with others

Communicates effectively, keeping others informed of progress and highlighting any issues

Organised, structured and focused on the detail in their approach to work

Adaptable and flexible in the face of change or unanticipated events

Shows respect for, and trust in, colleagues, sharing their experience and learning from others

Takes responsibility for own learning and is proactive in increasing own knowledge and skills

Loyal to the Carnival UK brand and compliant with company policies and procedures