Hotel Assistant – Housekeeping

negotiable Expires in 9 months


Standard Role Summary:

Clean crew and public areas effectively and efficiently as directed using the correct chemicals and processes.

Primary Responsibility of the Role:

Undertake the cleaning and sanitisation of allocated areas, including vacuuming and dusting. Clean up any spillages and carry out carpet shampooing and deep cleaning as required. Clean and sanitise assistance dog facilities. Complete general maintenance requirements as directed and report maintenance defects to supervisor. Maintain and use equipment effectively and safely at all times, store equipment away correctly and collect and return cleaning rags. Identify and report on any fixtures or fittings that need repair or renewal. Prepare flood prevention equipment and take to relevant when required.

Collect and return all Guest laundry and dry cleaning. Deliver any newspapers, daily programmes and Guest mail as required.

Maintain, clean and tidy lockers and complete stock takes as required. Set up and break down pool furniture and prepare and clear rooms and cloakrooms for meetings and functions, including the setting up / breaking down of chairs and tables.

Assist with the issuing of hotel supplies as directed. Collect and distribute Guest luggage and assist Guests in wheelchairs on the gangway when embarking and disembarking the ship. Assist other departments onboard the ship as and when required.

Key Responsibilities & Duties:

Core Knowledge & Skills

Experience / Qualifications Summary of Requirements

Page 1

Customer service orientated

Previous experience of working in hotel / housekeeping / cleaning is desirable Good command of written and spoken English

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety & Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly Take part in safety training & risk assessments and suggest ways of reducing risks.

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate
Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used

Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen / splash tight and watertight doors Undertake Guest assistance including the use of evacuation chairs, helping Guests that

require assistance from their cabins to the relevant muster station Undertake other emergency duties / routines within the ERP as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed

Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship

Report suspicious activities, packages and / or security incidents following the correct procedure


Knowledge/Skill Summary of Responsibilities
Quality Standards Follow the correct quality standards relating to housekeeping services
Customer Service Respond calmly and quickly to requests from Guests or crew members

Deliver customer service within the acceptable time-scales and quality required, ensuring Guest satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure speedy resolution

Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship

Revenue Generation Use specialist knowledge to help inform Guests on products and positively influence revenue generation


Food Hygiene Follow the correct policy and procedures regarding food hygiene at all times

Ensure all food preparation and service equipment and spaces are sanitised and clean at all times in accordance with company policy

Highlight issues immediately in order to minimise any impact

Cleaning Use correct chemicals on different surfaces in appropriate concentrations

Use the correct equipment for different cleaning tasks

Follow a plan for cleaning which is efficient and minimises rework/duplication

Clean and sanitise allocated areas to CUK standard

Carry out cleaning duties for isolated rooms and provide a room service for unwell Guests

ensuring all public health policies and procedures are followed correctly

Maintain and look after equipment, following the standard operating procedures

CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours)

Self-Awareness When undertaking role thinks about how they communicate and behave and is a role model for others
Thinking Ahead When undertaking role thinks about more than just the task in hand, proactively works to anticipate the needs of the department and plans ahead
Being Part of a Team Works well with others to ensure an efficient and effective service is provided
Open and Honest Communication Communicates effectively with Guests, crew and officers ensuring a positive working environment
Customer Centred Understands how their role can impact the Guest experience and works with the wider

Housekeeping team to provide a customer focused service

Deals with feedback positively and strives to deliver a consistently high service

Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

Able to work on own with minimal supervision
Demonstrates honesty and integrity at all times
High attention to detail, able to clean to high standards
Passionate about customer service and enjoys working hard to deliver a great service
Comfortable talking to a wide range of people including Guests
Works effectively as part of a team to deliver an efficient service, showing trust, respect and fairness in their treatment of colleagues
Communicates clearly and effectively, keeping others informed of progress and highlighting any issues
Remains calm and courteous at all times
Demonstrates cultural and interpersonal sensitivity in dealings with others
Organised, structured and focused on the detail in their approach to work
Models high standards of ethics and appropriate behaviour
Adaptable and flexible in the face of change or unanticipated events
Loyal to the Carnival UK brand and compliant with company policies and procedures