Hotel Assistant-Restaurant

negotiable

JOB DETAIL

Primary Responsibility of the Role:

Engage with the Guests, crew and officers in a friendly and polite manner, responding to requests appropriately.

Keep all areas clean and maintain the overall look of the outlet to the expected standards. Clear, clean and reset tables during service. Collect food and beverage orders from the galley and assist with service as required. Restock cutlery, cups, glasses and silverware and make sure there is enough available throughout the service. Take dirty dishes and trays to the galley keeping the areas clear of debris. Work within the restaurant pantries ensuring all products are available and in the quantities needed. Top up condiments and sauces and make sure a constant flow of products is maintained. Plan ahead to ensure the correct condiments are available for the menu.

Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.

Support the Hotel department by undertaking allocated duties as and when required (e.g. embarkation duties, baggage handling, storing)

Key Responsibilities & Duties:

Core Knowledge & Skills

Experience /

Qualifications

SummaryofRequirements
Customer service experience essential

Basic Food Safety Awareness / Hygiene qualification or equivalent desirable

Good command of written and spoken English

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others

Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager / supervisor / team leader and to the safety department

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly

Take part in safety training & risk assessments and suggest ways of reducing risks

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Fully comply with personal hygiene standards as stated in company and public health policies and procedures

Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette

Follow the company instructions regarding immediate reporting of ill health symptoms

(i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate

Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility

Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen / splash tight and watertight doors

Take part in Guest clearance from public areas, ensuring Guests have responded correctly and the area is clear and equipment secure

As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of Guests, directing them to the relevant muster station

Knowledge/Skill Summary of Responsibilities
Quality Standards Follow the correct quality standards relating to the restaurant department
Customer Service Respond calmly and quickly to requests from Guests or crew members

Deliver customer service within the agreed time-scales and to the quality required, ensuring Guest satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution

Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship

Food Hygiene Follow the correct policies and procedures regarding food hygiene at all times

Keep all food preparation equipment and spaces clean and sanitised at all times in accordance with company policy

Cleaning Use the correct chemicals and equipment for the relevant cleaning job

Follow all cleaning schedules and clean all areas to the agreed standards

Load dish and glass washing machines correctly minimising breakages and damage to equipment

Stack and move cutlery, crockery and glasses correctly

Tidy up rubbish, hoover carpets and clean floors

Clear away cutlery and crockery and ensure all tables, surfaces and areas are kept clean and tidy at all times

Maintain and look after equipment, following the standard operating procedures

Revenue

Generation

Use specialist knowledge to help inform Guests on products and positively influence revenue generation
Self-Awareness When undertaking role thinks about how they communicate and behave and is a role model for others

CUK Behaviours (Refer to the skills profile for detailed CUK Behaviours) Thinking Ahead    When undertaking role thinks about more than just the task in hand, proactively works

to anticipate the needs of the Guest, crew member and restaurant area and plans ahead

Being Part of a  Works well with others to ensure an efficient and effective service is provided Team

Open and Honest      Communicates effectively with Guests, crew and officers ensuring a positive

Communication         working environment

Customer Centred     Understands how their role has a direct impact on the Guest and crew experience and works hard to provide excellent customer service

Deals with feedback positively and strives to deliver a consistently high service

Acting Safely Takes responsibility for health and safety of self and others and always considers safety in their everyday tasks and activities

Person Specification

Able to take instruction and work effectively
Self motivated and takes pride in work, strives to deliver a good service
Works well as part of a team building a positive working environment
Learns quickly from experience and shares experience with others
Friendly and polite to Guests, crew and officers, able to engage in positive communications
Attentive to the outlet/bar needs, works to provide an anticipative service
Communicates effectively, keeping others informed of progress and highlighting any issues
Organised, structured and focused on the detail in their approach to work
Adaptable and flexible in the face of change or unanticipated events
Shows respect for, and trust in, colleagues, sharing their experience and learning from others
Takes responsibility for own learning and is proactive in increasing own knowledge and skills
Loyal to the Carnival UK brand and compliant with company policies and procedures