Hotel Assistant – Restaurant



Engage with the Guests, crew and officers in a friendly and polite manner, responding to requests appropriately.
Keep all areas clean and maintain the overall look of the outlet to the expected standards. Clear, clean and reset tables during service. Collect food and beverage orders from the galley and assist with service as required. Restock cutlery, cups, glasses and silverware and make sure there is enough available throughout the service. Take dirty dishes and trays to the galley keeping the areas clear of debris. Work within the restaurant pantries ensuring all products are available and in the quantities needed. Top up condiments and sauces and make sure a constant flow of products is maintained. Plan ahead to ensure the correct condiments are available for the menu.

Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.

Support the Hotel department by undertaking allocated duties as and when required (e.g. embarkation duties, baggage handling, storing)

  • Customer service experience essential
  • Basic Food Safety Awareness / Hygiene qualification or equivalent desirable
  • Good command of written and spoken English
  • Lead by example by taking care of the health and safety of self and others
  • Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager / supervisor / team leader and to the safety department
  • Follow safety rules and procedures
  • Use work equipment, personal protective equipment, substances, and safety devices correctly
  • Take part in safety training & risk assessments and suggest ways of reducing risks
  • Carry out duties in a safe manner in accordance with corporate policies and procedures
  • Understand own emergency duties and routines onboard ship
  • Take an active part in the ship’s team response to an incident
  • Ensure familiar with ship’s emergency alarms and routines
  • Ensure familiar in the use of all fire fighting appliances located within area of responsibility
  • Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and liferafts
  • Participate fully in all relevant drills and training
  • Know how to raise the alarm when necessary
  • Able to identify escape routes and emergency exits
  • Understand the function and operation of fire screen / splash tight and watertight doors
  • Take part in Guest clearance from public areas, ensuring Guests have responded correctly and the area is clear and equipment secure
  • As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of Guests, directing them to the relevant muster station