Hotel Assistant

negotiable Expires in 9 months


Standard Role Summary:

Assist in maintaining a safe and secure environment by carrying out cleaning and manual handling duties in accordance with policies and procedures set out by Carnival UK throughout hotel, this may include but is not limited to; galley areas, public areas, crew areas and pantries.


Primary Responsibility of the Role:

  • To maintain the area within hotel you are assigned to work, ensuring all tasks are completed safely and in accordance with all Health and Safety legislation, public health and COSHH requirements.
  • To provide additional or deep cleaning after major/additional events or as requested to ensure that the hotel is prepared to the required standard for operational purposes.
  • Carry out the segregation and disposal of waste in accordance with all current safety, company and international regulations.
  • Provide additional support during gangway and storing operations
  • To maintain and use all materials and equipment in the most efficient and cost effective manner  Ensuring the correct personal protective equipment is adhered to at all times.
  • Monitor the performance of all equipment and machinery reporting any faults or breakdown immediately.
  • Report any area of the hotel space, front and back of house that requires attention, this includes but is not limited to fixtures and fittings.
  • To undertake appropriate training and development.


Key Responsibilities & Duties:

Core Knowledge & Skills

Experience / Qualifications Summary of Requirements
  Experience working within a Housekeeping, Kitchen/Galley or manual handling environment

A team player with a positive attitude and a willingness to learn.

Good command of written and spoken English

Level 2 Award in Food Hygiene desirable

Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage

HESS (Health, Environment, Safety and Security)

Knowledge/Skill Summary of Responsibilities
Health and Safety Lead by example by taking care of the health and safety of self and others

Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.

Follow safety rules and procedures

Use work equipment, personal protective equipment, substances, and safety devices correctly

Take part in safety training & risk assessments and suggest ways of reducing risks

Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette

Follow the company instructions regarding immediate reporting of ill health symptoms

(i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate

Environment Understand own environmental responsibilities and act accordingly

Apply practical measures to reduce water and electricity consumption

Apply waste segregation diligently both in work area and when off duty

Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached

Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties   Understand own emergency duties and routines onboard ship

Take an active part in the ship’s team response to an incident

Ensure familiar with ship’s emergency alarms and routines

Ensure familiar in the use of all fire fighting appliances located within area of responsibility

Ensure familiar in the use of the ship’s life saving appliances and equipment including lifeboats and life rafts

Participate fully in all relevant drills and training

Know how to raise the alarm when necessary

Able to identify escape routes and emergency exits

Understand the function and operation of fire screen/splash tight and watertight doors

In the event of an incident or emergency assist with public area clearance as directed  Ensure area is clear and all cooking equipment is secure and isolated

May act as a Stairway Guide, carrying out crowd control of stairways ensuring the safe movement of guests and directing them to the relevant muster station

Once all guests are mustered become part of a muster station

Guide, direct and lead guests to the lifeboat and disembark with them in the event of the need to abandon ship

Undertake other emergency duties / routines within the ERP as directed

Undertake any other emergency duties required that are specific to vessel Follow all emergency procedures as directed



Safeguarding Aware of CUK safeguarding children policies and procedures

Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security Understand the security levels as defined by ISPS and own responsibilities

Follow the correct security procedures when embarking and disembarking from the ship

Report suspicious activities, packages and / or security incidents following the correct procedure