Hotel Storekeeper

Hotel Storekeeper


Supervises and coordinates activities of a staff concerned with ordering, receiving, storing, inventorying, issuing, and shipping hotel related hotel consumable and disposable items, materials, supplies, tools, equipment, and parts, in a storeroom, by performing the following duties. This storeroom supports the following shipboard functions: Casino, Entertainment & Guest Activities, Housekeeping, Financial Operations, Guest Services, Beauty Salon and Shops On Board.



All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.


1. Supervises the day-to-day operations of the storeroom. Ensures the accuracy of par levels, stock rotation practices, receipt and disbursement of supplies. Reviews records for accuracy of information and compliance with established procedures. Schedules and conducts cycle counts and physical inventories.

2. Monitors and supervises the various storeroom functions. Monitors the assignment of duties and responsibilities to employees. Observes and evaluates employees and work procedures to ensure quality standards and service is met. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. Reviews work schedule against loading schedules to determine appropriate timing and needs. Reviews timesheets and
forwards to Inventory Manager for final approval. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure proper staffing.

3. Trains and monitors staff for proper skill and service. Ensures requisitions are filled and delivered in a timely manner. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Monitors the daily storeroom operation to ensure speed and efficiency.

4. Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests equipment to ensure accuracy. Reports all malfunctions and requests necessary repairs.

5. Reviews at all times USPH procedures for sanitation and cleanliness and monitors workstations and staff for adherence to those procedures. Enforces and follows USPH storing and cleaning procedures for work surfaces, and all related equipment.

6. On a daily basis, meets with the Inventory Manager, to review the requirements of the day’s activities and timeframes. Reviews schedules to estimate requirements to ensure speed and efficiency. Meets with subordinate staff to review audit comments to implement revisions and improvements.

7. Conducts storeroom spot checks to ensure items are correctly stored to minimize deterioration and waste.

8. Utilizes computer system to input new items, track inventory status, reorder triggers and usage rates. Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. Prepares a variety of reports and letters utilizing personal computer system and

9. Attends meetings, training activities, courses and all other work-related activities as required.

10. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.


Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

  • Two years storeroom, inventory, or materials management supervisory experience with large 4 or 5 star hotels, resorts, hospitals or related facilities.
  • Knowledge of public health standards (USPH) related to storeroom management hotel consumable and replaceable products.
  • Knowledge of chemical storage guidelines.
  • Demonstrated aptitude for the financial aspects of a storeroom operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
  • Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
  • Knowledge of policies and practices involved in the human resources function.
  • Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation.
  • Ability to communicate tactfully with department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, Word, and PowerPoint.
  • Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the following:

  • Ability to attend and complete, with a passing score, onboard USPH training.
  • One to two years experience internally as a Provisions Utility, Facilities Cleaner or Galley Utility with a performance rating of satisfactory or above.

Language Requirements:

  • Ability to speak English clearly, distinctly and cordially with management and employees.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or Germanpreferred.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

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