Job Summary:

Organizes and coordinated the daily administrative activities in the Housekeeping Department

KEY RESPONSIBILITIES:

• Report and work directly under the supervision of the Executive Housekeeper in coordinating and ensuring a smooth administrative and communication flow in the Housekeeping Department.
• Coordinate office communications via paging system, walkie-talkie, telephone calls, etc.
• Follow-up and dispatch information received from Guest Services.
• E-mail administrator for the Housekeeping office and communicate information received.
• Proficient in all Housekeeping procedures, Brand procedures, Directives including Public health safety and Environmental guidelines.
• Apply, monitor and report discrepancies in Housekeeping Operational procedures and Global HESS,
• Ensure that maintenance records and logs of all assigned areas are complete, correctly updated and in compliance with public health standards and company guidelines.
• Accomplish all administrative tasks given by the Executive Housekeeper accurately and submit in a timely manner.
• Maintain the Housekeeping chemical formulator room and ensure it is compliant with relevant safety and environmental standards.
• Monitor, delegate and update AIMS – maintenance and guest service issues related to housekeeping department.
• Interact with the guests and employees in positive manner.
• Prepare / extract required manifest for HK sections, special requests, luggage handling in transit guests etc. and hand out to relevant HK personnel.
• Assist in monitoring attendance and handling missing tag items during luggage distribution.
• Maintain effective and productive working relationships with staff, peers, managers and officers.
• Follow and adhere to all health and safety procedures, training and requirements.
• Comply with company policy regarding waste separation and environmental compliance.
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies.
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation.
• Perform other miscellaneous duties as assigned by Assistant Executive Housekeeper and / or Executive Housekeeper.

Physical Requirements:

• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception
  and ability to adjust focus.
• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

Hiring Criteria:

• Preferred College or University degree/diploma in Hospitality Management or related field preferred.
• International equivalent suffices.
• Preferred 1 years of shipboard experience within the Housekeeping Services environment.
• Able to work well and communicate effectively with both shipboard personnel and guests.
• Ability to multi-task and handle constantly changing priorities.
• Basic knowledge of Public health and Sanitation protocols.
• Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.