POSITION SUMMARY

Manages the international program onboard the vessel to provide language assistance and
translation to non-English speaking guests in order for them to understand and enjoy all
aspects of the cruise experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental and
safety policies. Each shipboard employee may be required to perform all functions in
various venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guests and in crew areas.
1. Manages and coordinates the international program throughout all service related
departments onboard the vessel. This includes coordinating the distribution of
in-stateroom materials and all in-language notices prepared for guests.
2. Assists guests with translating spoken passages, documents, and other material
from one language to another. Provides consecutive or simultaneous translation
between languages. As schedule permits visits international guests during dinner
to provide assistance..
3. Prepares all varieties of documents and announcements including the daily Cruise
Compass in the five core languages utilizing the professionally translated copy
deck. Reviews and ensures the accuracy of all materials distributed to guests.
4. Attends desk hours in the designated area. Provides a variety of translation and
interpretation services for guests requiring language assistance. Answers
inquiries, offers suggestions, and provides descriptive literature in various
languages pertaining to shore excursions, onboard activities, entertainment, etc. as
provided by onboard divisions and Marketing.
5. Identifies shipboard employees who speak other languages which may be required
to assist guests with translation.
6. Makes announcements in the appropriate core languages over the public
announcement system.
7. Serves as host and/or verbal translator for any type of event or activity with a
large number of non-English speaking guests. This includes but is not limited to,
the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out
island activities, charters, affinity, promotional, and incentive groups,
presentations, and various theme night arrangements.
8. Works closely with the Guest Services staff with all aspects of Customs and
Immigration during the embarkation and debarkation process. Conducts
individual or group presentations to international guests regarding the arrival and
departure procedures. Disseminates information, directs and escorts guests to
staterooms and or exits. May provide translation for Customs and Immigration
Officers.
9. Prepares a variety of reports and letters utilizing company’s computer system and
equipment.
10. As a member of the Guest Services staff, performs a variety of duties associated
with the department, this does not include responsibilities of cash or securities.
11. Attends meetings, training activities, courses and all other work-related activities
as required.
12. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Ability to speak, read and write English, with an additional language mix from four
  of the following: Spanish, German and French Italian, and Portuguese. A language
  proficiency test may be required.
• Customer service experience utilizing multi-languages in a hospitality industry
  preferred.
• Proven customer service multi-lingual skills to interact appropriately with guests in a
  considerate, professional and positive manner by showing concern and listening
  actively.
• Ability to communicate tactfully with guests, department heads and shipboard
  employees to resolve problems and negotiate resolutions.
• Ability to utilize customer service skills by exercising authority and discretion to
  satisfy guests in a manner consistent with Royal Caribbean International’s The Royal
  Way.
• Working knowledge of computers, internet access, and the ability to navigate within a
  variety of desktop publishing software packages. A skills test may be required.
• Bachelor’s degree in hospitality management, business administration or related field
  from an accredited college, university or the international equivalent preferred.

Language Requirements:

• Ability to speak the languages stated above clearly, distinctly, and cordially with
  guests.
• Ability to read and write any combination of English plus 4 languages as stated
  above. This includes the ability to give and receive instructions in written and verbal
  forms and to effectively present information and respond to questions from guests,
  supervisors and co-workers.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.

All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.