Department: Hotel

Sub-Department: Housekeeping

Reports To: Chief Housekeeper, Assistant Housekeeper

Position Summary

The primary responsibility of the Jr. Assistant Cabin Steward/Stewardess is to assist with the cleaning of top category suites on a daily basis.

Essential Duties and Responsibilities

Operational

• Pick up linen from the various sections.
• Wash balconies.
• Substitute for Assistant Steward/Stewardess if needed.
• Complete assignment on a specific deck from deck 8 to deck 12 to include:
• Maintain cleanliness of balconies on a daily basis
• Wash and set up balconies in assigned section, in keeping with company standards.
• Report maintenance needed on assigned balconies.
• Responsible for linen drop off and collection.
• Collect dirty linen on assigned deck and delivery to Laundry Room.
• Collect clean linen and deliver to Stewards/Stewardesses on assigned deck.
• Answer to guest pages on assigned deck and respond to request accordingly.
• Perform these duties between 3:30pm and 6pm.
• Serve as a reliever for Assistant Steward/Stewardess.
• Perform and comply with all regular duties described in the Assistant Steward/Stewardess job description.
• Assist in luggage delivery, distribution, collection.
• Perform night duties and special tasks.
• General cleaning of Medical center.
• Marble cleaning as assigned in accommodations and public areas.
• Carpet cleaning, shampooing as assigned in accommodations and public areas.
• Assisting in collateral disbursement when needed.
• Possess knowledge and compliance with the United States Public Health sanitation standards, rules and regulations.
• Ensure that personal grooming, appearance, hygiene and uniform are in accordance with the company’s policy.
• Communicate effectively and clearly in English with guests.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Ensure all equipment, linens and cleaning materials are maintained.
• Ensure tasks are completed within assigned working hours.
• Ensure cost-effective operation of department.
• Minimize operating expenses without affecting product standards delivered to the guests.

Safety Responsibilities

• Possess valid STCW certificate.
• Possess familiarity with the vessel layout in terms of safety and security.
• Have a full understanding of ship rules and regulations (SMS).
• Participate in all required safety drills/training.
• Ensure that all safety procedures are followed.
• Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
• Follow the Ship Rules & Regulations.
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Participate in safety drills as required.

Resources

• Possess knowledge of operational manuals including SMS, VOM, USPH, and HKOM.
• Instructions/explanations  provided by the Chief Housekeeper, Assistant  Housekeeper  and Steward/Stewardess.
• Possess knowledge of the Human Resources Manual and Shipboard Training.
• Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

• Attend any stand-by for USPH purposes.
• Ensure confidentiality when handling sensitive information.
• Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with SSSL policies.
• Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
• Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
• Participate in all mandatory training without excuse.
• Perform all other duties as requested by shipboard management or shore side.

Qualifications

Knowledge, experience, skill, and/or ability

Required

• Positive attitude.
• Flexible, team worker.
• Fluent in written and spoken English.
• Communicate effectively with the senior management.
• Possess ability to lead and make decisions.
• Good administrative skills.
• Experienced in coaching subordinates.
• Must be cost and quality conscious.
• Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
• Work with international team members.
• Perform assigned duties under pressure (time constraints).

Preferred

• Fluency in additional language(s)
• Cruise Ship Experience.

Required computer skills

• Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
• Possess sufficient computer knowledge to use the company software.

Education/experience/certifications

• High School education or international equivalent.
• Minimum of three years experience and/or training in the hospitality/room division.
• Standard High School education.
• Equivalent combination of education and experience.

Other Skills:

• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills .
• Ability to interact with senior-level management and owner representatives.

Math Ability:

• Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
• The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

• Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.