Position Summary

Supervise the daily operation of the laundry facility and ensure that proper chemicals are used and
disposed of according to the Approved Chemical List.

Essential Duties & Responsibilities

All duties and responsibilities are to be performed in accordance with the Company’s Safety,
Quality and Environmental standards. In accordance with the Company’s Service and Etiquette
Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard
employees, in the presence of guests or in crewmember areas.
Each shipboard employee may be required to perform all functions in various service venues and
throughout the ship.
1. Washing, ironing, dry cleaning and storing of all laundry products.
2. Ensures that all equipment is fully operational at all times and coordinates with the Chief
Housekeeper to repair equipment in a timely manner.
3. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the
laundry. Linen must be free of garbage and sorted by color.
4. Check finished product at the end of each cycle to ensure that the desired result is
achieved.
5. Inspect dryers on a daily basis to ensure that they are free of lint and that they are
operating within the correct temperature range.

6. Coordinates daily inspection to ensure that all equipment is operating at optimum
capacity and that water is at maximum temperature.
7. Submit a copy of the Laundry Master’s daily report to the Chief Housekeeper and Hotel
Maintenance Manager.
8. Coordinate cleaning of non-logo uniforms between the Linenkeeper and crewmember
(there will be no charge if the item to be cleaned is verified by the Laundry Master as a
“bone fide” uniform item).
9. All non-revenue problem resolutions in the laundry must be directed to the Chief
Housekeeper and all revenue problem resolutions to the Onboard Marketing Manager.
10. Oversee sorting and washing procedures.
11. Oversee distribution of revenue and non-revenue laundry to guest rooms and Food and
Beverage Division.
12. Maintain adequate supplies of clean uniforms.
13. Oversees the setting of formulas and cycles for types of linen and soil.
14. Ensures all Laundry Staff keep working areas and equipment clean and neat.
15. Coordinates all maintenance and repairs of machinery.
16. Checks levels of supplies.
17. Other duties as may be assigned.
18. Understand and can apply in work practices environmental policies and procedures
concerning such functions as collection, sorting and disposal of solid wastes and use of
chemicals associated with cleaning, dry cleaning and laundry operations.
19. Knows and follows all SQM policies.
20. Presents overtime needs to Chief Housekeeper for final approval.
21. Directs, coaches, supports, supervises and evaluates the performance of all direct reports.
22. Attends meetings, training activities, courses and all other work-related activities as
required.
23. Is responsible for filling out performance appraisals
24. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

Financial Responsibilities

Financial responsibilities for budget, expenses and/or achievement of revenue targets.

• This position is responsible for direct cost containment through the proper use of
  courtesy gestures, supplies and the reward of prizes.
• This position is responsible for cost containment through the proper use, handling and
  maintenance of records, reports, supplies and equipment.
• Conducts workstation spot checks to ensure items are correctly stored to minimize
  deterioration and waste.

Motivational Responsibilities

People management responsibilities to ensure optimal performance of the function.

• Monitors and manages the various assigned workstation functions. Monitors the
  assignment of duties and responsibilities to his/her staff. Observes and evaluates staff
  and work procedures to ensure quality standards and service are met. Makes
  recommendations regarding personnel actions such as new hire requests and discharges,
  to ensure adequate and continuous staffing. Inspects workstations, work areas,
  equipment, etc. to ensure efficient service and conformance to standards.
• Conducts meetings with team once per cruise.
• Mentors, develops and provides on-the-job training to his/her staff to strengthen their
  current performance and preparation for future advancement.

Qualifications

• Laundry Masters are a vital part of the Management of any facility. She/He must possess
  some degree of technical proficiency; the ability to assess methods and procedures,
  knowledge of equipment and supplies, exercise good judgment on any corrective
  program and enough skill to determine the essentials and importance of complete
  department programs. The Laundry Master is accountable to the Chief Housekeeper for
  the day to day efficient operation of the laundry facility and the Onboard Marketing
  Manager for the generation of revenue from guest laundry services.
• High school or equivalent. A minimum of three years of related experience and/or
  training in the laundry field; or equivalent combination of education and experience.
• Ability to read and interpret English language documents such as safety rules, operating
  and maintenance instructions, and procedure manuals.
• Ability to apply common sense and carry out detailed written or oral instructions. Ability
  to deal with problems involving guests and their requirements.
• The physical demands described here are representative of those that must be met by an
  employee to successfully perform the essential functions of this job. While performing
  the duties of this job, the employee is regularly required to stand; walk; use hands to
  finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear;
  and taste or smell. In the event of an emergency the employee may be required to sit,
  stoop, kneel or crawl.
• The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities
  required by this job include close vision, distance vision, color vision, peripheral vision,
  depth perception, and the ability to adjust focus.
• All shipboard employees must by physically able to participate in emergency life saving
  procedures and drills. Full use/range of motion of arm and legs as well as full visual,
  verbal and hearing abilities are required to receive and give instructions in the event of
  an emergency requiring the lowering of a life boat.

Hiring Requirements:

• Ability to communicate tactfully and effectively with guests, department heads and
  crewmembers to foresee and resolve problems and negotiate resolutions.
• Working knowledge of computers, Internet access, and the ability to navigate
  within a variety software packages such as Excel, Word, and Adobe Page Maker or
  related programs.
• Completion of high school or GED required; university degree preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written
  procedures. This includes the ability to give and receive instructions in written and
  verbal forms and to effectively present information and respond to questions from
  guests, supervisors and coworkers.
• Ability to speak additional languages a plus, but not required.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand;
  walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
  and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
  Specific vision abilities required by this job include close vision, distance vision,
  color vision, peripheral vision, depth perception, and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency life
  saving procedures and drills. Full use and range of arms and legs as well as full
  visual, verbal and hearing abilities are required to receive and give instructions in
  the event of an emergency including the lowering of lifeboats. Ability to lift and/or
  move up to 50 pounds.