Reports To: Chief Housekeeper, Assistant Housekeeper
Direct Reports: Laundry Men
The Laundry Master is responsible for ensuring that all laundry services within the ship operation meet the highest possible standards, and is conducted in an efficient and timely manner.
Essential Duties and Responsibilities
Work with and notify the Chief Housekeeper of all activities and problems regarding the Laundry Operation.
Organize and control the laundry department, and maintain all relevant records.
Ensure proper procedures are followed to avoid any damage to ship or company property.
Analyze procedures in order to propose ways for improvement and institute safety measures.
Maintain highest standards of cleanliness, following set policies, standards and procedures.
Follow up with the Engineering Department on repair orders (AVO) and preventive maintenance.
Organize production schedules to meet the requirements of various departments.
Conduct regular water analysis.
Check on production methods and procedures, issue necessary orders to correct shortcomings, maintain accurate inventory and monitor and control stock as required.
Conduct training for laundry men and provide regular feedback regarding their performance.
Ensure that laundry employees are knowledgeable about ship hotel services and facilities.
Prepare duty schedule.
Counsel and evaluate staff.
Investigate complaints and take corrective action.
Ensure personal appearance, hygiene, and uniform are in accordance with company rules and regulations.
Ensure personal appearance, personal hygiene and uniform appearance is always in accordance with company policy.
Ensure Personal protective equipment is used, and proper procedures and instructions are followed at all times.
Training & Development
Attend all meetings, training activities or classes related to assigned position as required.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
Participate in safety drills as required.
Comply with Marella Cruises’ Safety and Pollution Prevention Program
Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
Knowledge, experience, skill, and/or ability
Fluent in written and spoken English,
Must be able to communicate effectively with the senior management.
Ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional languages
Required computer skills
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
FBS/ICS Apollo Inventory system
High School education or better.
Minimum of five years food related experience and/or training.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.