Learning & Development Manager



The Learning & Developed Manager works in close collaboration with HR Manager and onboard
Leadership Team and is responsible for ensuring effective implementation and management of onboard learning programs and initiatives.

  • Builds strong partnerships across all departments to address existing and future learning needs and acts as a coach to develop and enhance individual facilitation skills.
  • Effectively delivers all L&D learning programs creating an optimal learning experience for all teammates in support of creation of an exceptional guest experience.
  • Supports teammate’s development and Company career development and progression initiatives through learning.
  • Champions the Culture transformation efforts and serves as a learning resource to onboard leadership and teammates in line with Holland America Line Service Credo, Core Values, brand strategy and Culture Essential behaviors through the DEI lens.
  • Oversees onboard learning ensuring all training programs and initiatives are effectively implemented and delivered as per company guidance. Serves as a learning resource and provides learning guidance to all levels of onboard organization. Utilizes L&D expertise and knowledge of adult learning principles to support all who deliver training onboard to develop and enhance their facilitation skills and to ensure their training is effective and meets the learning needs of the audience.
  • Implements learning tools and activities that promote Company Culture transformation efforts and initiatives.