The lifeguard supervisor is responsible for ensuring the smooth day today operation of the designated aquatic recreational facilities. Providingassistance and support to the lifeguard team as and when required.They will create schedules allowing for adequate cover of all duties andwill directly report to the Lifeguard Manager. Thelifeguard supervisorwill work with the manager when applicable to facilitate all trainingneeds. The lifeguard supervisor will manage performance of lifeguardstaff, conducting internal performance review on lifeguard performance.In the absence of a Lifeguard Manger the Supervisor will assume alladministrative functions.This position description in no way states or implies that these are theonly duties to be performed by the shipboard employee occupying thisposition.Employees may be required to perform any other job-related dutiesassigned by their supervisor or ship board management. All duties andresponsibilities are to be performed in accordance with the Company’s Safety,Quality and Environmental standards.
Manages and coordinates performing the following essential duties and
responsibilities. All duties and responsibilities are to be performed inaccordance with Royal Caribbean International’s Royal Way Experience,SQM standards, USPH guidelines, environmental, and safety policies. Eachshipboard employee may be required to perform other functions in variousvenues and throughout the ship. In accordance with Royal CaribbeanInternational’s philosophy of Anchored in Excellence, each employeeconducts oneself in a professional and courteous manner at all times. Thisconsists of physical and verbal interactions with guests or fellow shipboardemployees.
1. Be alert to accidents and incidents in and around the aquatic areas.Responding immediately and appropriately, as trained, in the event ofan emergency. Administer first aid, CPR, Oxygen and AED asappropriate in an emergency.
2. Supporting lifeguard team and monitoring activities around aquaticareas.
3. Identifying maintenance issues and hazards to help reduce injuries.Reporting, documenting and following up with any accidents or injuriesaround the aquatic areas as appropriate.
4. Engaging with guest in a polite and professional manner to enforcepool rules. Ensuring that interactions are kept to a minimum while onstand to avoid distraction, at the same time providing a positive guestexperience.
5. Standing and walking around specific designated aquatic areas,in alltypes of weather, to assist and support with operations.
6. Be fully lifeguard qualified and responsible to maintain companyrequired qualifications and licenses. Participate in regular training,including but not limited to; Lifeguard training, CPR/First Aid, AED andoxygen, recurring in-service training, re-certification, and any other asdeemed appropriate from management.
7. Working with the Lifeguard Manager to coordinate all related trainingsand internal performance reviews.
8. Understand the workings of the Lifeguard Portal to assist with thetracking of lifeguard information and qualifications.
9. Ensure required opening and closing safety checklists are complete,signed and filed appropriately.
10. Ensure all staffing schedules, rotations, and daily duties are in placeand complete.
11. Set up and verify that suppliesand equipment are available duringoperating hours and maintain as needed.
12. Monitor the safety equipment inventory and ensure that all PARs areat capacity.
13. Monitor radio communication with additional Lifeguard Supervisorand/or Lifeguard Manageror other areas. Communicate with the Bridgeand/or Staff Captain/Chief Officer Safety by UHF radio/Dect phone inemergency situations or as deemed necessary.
14. Ensure adequate supplies are available for daily operation andconfirm recreational areas areadhering to all RCL SQM/SOPguidelines.
15. Any other reasonable request by Leadership including developmentand training classes.
16. Uphold the general safety management responsibilities in areas andoperations under their control.
17. In the absence ofa Lifeguard Manager, the Lifeguard Supervisor willassume the administrative responsibilities of the Lifeguard Manager.
18. Attend emergency duties / drills as assigned in the ship EmergencyManagement Safety Plan.
19. Performs other related duties as required. This position descriptionin no way states or implies that these are the only duties to beperformed by the shipboard employee occupying this position.Shipboard employees will be required to perform any other job-relatedduties assigned by management.
- Previous Lifeguard experience required.
- Working knowledge of computers, internet access, and the ability tonavigate within a variety of software packages such as Excel, Word,and PowerPoint required.
- Demonstrated aptitude for the management of headcount withinassigned area, as it relates toand supports the aquatic facility needs ofthe vessel.
- Knowledge of principles and processes for providing customer andpersonalized service including needs assessment, problem resolutionand achievement of quality service standards.
- Knowledge of policies and practices involved in performance management.
- Ability to manage international staff in a positive and productivemanner by motivating, developing and managing employees as theywork.
- Ability to utilize and administer the disciplinary process throughcoaching and counseling to improve performance.
- Completion of high school or basic education equivalency required.
- Have a good command of English to understand and enforce rules ina polite and effective manner.
- All shipboard employees must be able to communicate in the Englishlanguage in order to understand and interpret written procedures. Thisincludes the ability to give and receive instructions in written and verbalforms and to effectively present information and respond to questionsfrom guests, supervisors and co-workers.
- Mustbe physically fit and able bodied to maintain lifeguard license.
- Demonstrate the ability to swim 50 meters using freestyle orbreaststroke without rest or touching the pool bottom, retrieve a 10 lb.weight from the deepest part of the pool and tread water for 1 (one)minute without the use of hands.
- Must be able to stand in the sun and endure external elements duringwork assignment.
- While performing the duties of this job, the shipboard employee isregularly required to stand; walk; use hands to touch, handle, or feel;reach with hands and arms; talk or hear. Specific vision abilitiesrequired by this job include close vision, distance vision, color vision,peripheral vision, depth perception, and ability to adjust focus.
- All shipboard employees must be physically able to participate inemergency lifesaving procedures and drills. Full use and range of armsand legs as well as full visual, verbal, hearing abilities are required toreceive and give instructions in the event of an emergency, includingthelowering of lifeboats.Ability to lift and/or move up to 50 pounds.