Reports To: Chief Housekeeper, Assistant Chief Housekeeper
Direct Reports: Assistant Linen Keeper
The primary responsibility of the Linen Keeper is to control the storage, delivery and receiving of all linens and uniforms for all departments.
Essential Duties and Responsibilities
Responsible for the linen and uniform lockers.
Work in close cooperation with Tailor, Asst. Linen Keeper/ Linen Keeper, and Laundry Master
Check the condition of linens, towels and uniforms on a daily basis.
Log all damaged linen and towels.
Submit log of worn out and linen and towels damaged by the laundry machines to Chief Housekeeper at the end of each cruise (normal conditions)
In case of out of ordinary large breakage within a single day, to advice Chief Housekeeper immediately .
Inventory the linen and uniform lockers whenever required by F&B Manager or Chief Housekeeper.
Control the issuing of uniforms to the crew on the sign on days, using the provided uniform receipt control form.
Maintain records of uniform receipts.
Receive the uniforms from the disembarking crew, (except from personnel in charge of carrying along of their uniforms) and in case of any missing uniforms, notify the Chief Housekeeper immediately.
Keep the Chief Housekeeper informed of any problems regarding the uniforms.
Advise the Chief Housekeeper of shortages or damages.
Deliver dirty uniforms to the Laundry and pick up clean ones on a daily basis.
Work in conjunction with the Laundry Master.
Notifies the Laundry Master of any problems regarding the washing and dry cleaning of uniforms.
Prepare uniform, linen and towel orders together with Chief Housekeeper.
Monitor linen change for all crew and reporting any discrepancies to Chief Housekeeper (weekly)
Ensure personal appearance, personal hygiene and uniform are in accordance with company rules and regulations.
Possess knowledge of United States Public Health Rules and Regulations pertaining to assigned area.
Assure compliance with USPH Rules and Regulations.
Inform supervisor promptly of all relevant matters.
Maintain Linen room, Uniform locker and Linen room Office in impeccable condition.
Training & Development:
Attend all meetings, training activities or classes related to assigned position as required.
Provide effective training to Assistant Linen keeper in conjunction with Chief Housekeeper.
Ensure that all uniforms and linens are maintained.
Ensure that all transactions are accurately recorded, so that inventories match.
Ensure tasks are completed within assigned working hours.
Ensure cost-effective operation of department, aware of Breakage prevention policy.
Minimize operating expenses without affecting product standards delivered to the guests.
Conduct inventory checks when required.
Be in possession of valid STCW certificates.
Possess familiarity with the vessel layout in terms of safety and security.
Have a full understanding of ship rules and regulations (SMS).
Participate in all required safety drills/training.
Ensure that all safety procedures are followed.
Is adhering to the Ship’s Safety Program.
Follow the Ship Rules & Regulations.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Possess knowledge of operational manuals including SMS, VOM, USPH, HKOM and Training manual as instructed by Chief Housekeeper and Assistant Housekeeper.
Instructions/explanations provided by Chief Housekeeper and Asst. Housekeeper.
Possess knowledge of Shipboard Trainings.
Maintain a high level of crew morale within the housekeeping department, ensuring that all crew are treated in a fair and unbiased manner so that the team works with a positive atmosphere.
Other Duties and Responsibilities:
Ensure confidentiality when handling sensitive information.
Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
Participate in all mandatory training without excuse.
Perform all other duties as requested by shipboard management or shore side.
Knowledge, experience, skill, and/or ability
Positive attitude and outgoing personality.
Open minded and flexible.
Fluent in written and spoken English.
Communicate effectively with others
Possess ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional language(s)
Cruise Ship Experience.
Computer skills – optional:
Knowledge of Microsoft programs
Possess sufficient computer knowledge to use the company software.
Elementary and middle school education (8th grade) or higher.
Minimum of 2 years related experience and/or training in the hospitality field, preferably inside the Linen Room.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with others
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.