Room Service Attendant

negotiable Expires in 9 months

JOB DETAIL

Reports To: Waiter if working in Dining Room, Head Waiter, Restaurant Manager

Position Summary

Room Service

Deliver food and beverage orders to guest cabins in a professional and courteous manner according to the standards set by the cruise line.

Dining Room

Assist waiters in providing guests with courteous, attentive and professional service and enhance the over all dining experience.

Essential Duties and Responsibilities

Operational 

Room Service Responsibilities 

  • Ensures entry of all food and beverage orders into the ship point of sale system.
  • Obtain the appropriate linen, china, glassware, silverware to set up the room service trays according to company standards.
  • Pick up the food from the galley and beverages from appropriate locations and deliver the complete order to the guest cabin.
  • Survey guests about satisfaction with food quality and service, and relay any remarks to the Room Service Supervisor.
  • Clean and sanitize assigned work area according to USPH and cruise line standards.
  • Participate in courses, meetings and training programs in order to develop the necessary skills needed for promotion.

Maintain professional appearance to meet the following standards: 

  • Clean and ironed uniforms.
  • Nametag visible at all times.
  • Shower prior to shift.

For males:

  • Hair must be well-groomed and above the collar.
  • Facial hair should be kept to a minimum.
  • Sideburns should not be lower than the ear lobe.
  • No earrings are allowed for male employees.
  • Personal jewelry should be kept to a minimum.
  • All shoes are to be clean and polished.
  • Clean and trimmed fingernails.

For females:

  • Hair must be kept away from the face in a moderate coiffure.
  • Light polish is permitted.
  • Makeup should be tasteful and minimal.
  • Personal jewelry should be kept to a minimum.
  • Ladies may wear small earrings and one ring per hand.
  • All shoes are to be clean and polished.
  • Ladies heels are to be no higher than 1 inch

Dining Room Responsibilities 

  • Possess a thorough knowledge of food menus and wine list in order to discuss, make suggestions, and pair food with wine.
  • Maintain clean and organized assigned station.
  • Prepare mice-en-place to ensure assigned station is ready for service.
  • Provide attentive and personalized service.
  • Replenish water, bread, butter and other items as anticipated or required.
  • Deliver food from the galley to restaurant stations.
  • Maintain clean and orderly tables/stations if assigned to food buffet area.
  • Assist guests with beverage orders.
  • Work to reduce loss or breakage of any equipment.
  • Uses only authorized chemicals in an approved manner.
  • Respect his/her fellow colleagues, respect and cooperate with all management decisions.
  • Attends departmental/ship meetings and trainings as required.
  • Attend departmental meetings and trainings as instructed.

Maintain professional appearance to meet the following standards:

  • Clean and ironed uniforms.
  • Nametag visible at all times.
  • Shower prior to shift.

For males:

  • Hair must be well-groomed and above the collar.
  • Facial hair should be kept to a minimum.
  • Sideburns should not be lower than the ear lobe.
  • No earrings are allowed for male employees.
  • Personal jewelry should be kept to a minimum.
  • All shoes are to be clean and polished.
  • Clean and trimmed fingernails.

For females:

  • Hair must be kept away from the face in a moderate coiffure.
  • Light polish is permitted.
  • Makeup should be tasteful and minimal.
  • Personal jewelry should be kept to a minimum.
  • Ladies may wear small earrings and one ring per hand.
  • All shoes are to be clean and polished.
  • Ladies heels are to be no higher than 1 inch

Training & Development

  • Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

  • Maintain a safe and sanitary environment for all guests and crew members.
  • Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
  • Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
  • Participate in safety drills as required.
  • Comply with Marella Cruises’ Safety and Pollution Prevention Program
  • Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities  

  • As assigned

Qualifications

Knowledge, experience, skill, and/or ability

Required

  • Fluent in written and spoken English,
  • Must be able to communicate effectively with the senior management.
  • Ability to lead and make decisions.
  • Good administrative skills.
  • Experienced in coaching subordinates.
  • Must be cost and quality conscious.
  • Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
  • Work with international team members.
  • Perform assigned duties under pressure (time constraints).

Preferred

  • Fluency in additional languages

Required computer skills

  • Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point

Education/experience/certifications

  • High School education preferred.
  • Minimum of three years related experience in a hotel, restaurant, or cruise ship.
  • Equivalent combination of education and experience.

Other Skills:

  • Knowledge of general office practices, procedures and equipment.
  • Ability to prioritize tasks and work independently.
  • Strong organizational, interpersonal and communication skills.
  • Ability to interact with senior-level management and owner representatives.

Math Ability:

  • Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.
  • The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

  • Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.