Senior Barista

Position Summary:

This position supervises Café al Bacio and /or Cova Café while also working and providing fast,
efficient, professional and courteous service to all guests. Improves and maintains sales and
profitability and reduces or eliminates Guest’s complaints. Ensures company standards are
followed as per the Beverage Operations Manual.
Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and
responsibilities are to be performed in accordance with the Company’s Safety, Quality and Environmental standards.


· Minimum of one year food service/hospitality – related experience
· Knowledge of coffee, tea and specialty coffee drinks
· Guest service focused and solution oriented
· Ability to analyze and interpret documents such as recipes and manuals
· Ability to multi-task and remain organized and flexible in a fast-paced environment
· Excellent communication and interpersonal skills, including the ability to interact effectively
with guests and fellow employees

Core Competencies:
Job Skills/Results:
Key Performance Indicators (KPI’s):

· KPI’s assigned to position/department.

Operational Effectiveness:

· Ensures all operating standards and procedures are executed consistently
· All areas are clean, USPH compliant and visually appealing at all times
· Upholds STAR, Safety, Environmental and other company policies and standards
· Effectively resolves guest complaints and makes every effort to ensure that guest leave the Cafe
· Creates opportunities for the guest to interact with the product
· Provides quality beverages consistently to all guests
· Follows standards for merchandising, stocking, rotating and storing products
· Contributes to F&B goals for increasing sales and improving profits
· Takes initiative in learning all aspects of the Barista position

Leadership Effectiveness:

· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
· Continuously displays inspirational leadership capabilities through encouragement and
· Addresses challenges in a transparent fashion using a fact based approach at all times.
· Inspires commitment and pride by acting as a role model and fostering a team environment.
· Creates a climate of trust and mutual respect.
· Collaborates well and works up, down and across the organization.

Modern Luxury:

· Active ambassador of the brand’s Modern Luxury concept and Company’s standards.
· Consistently evaluates the team against the brand’s Modern Luxury concept and Company’s
· Ensures that all communication is professional and according to brand standards.
· Exhibits professional leadership presence, positive energy and passion in all situations.
· Brings out the best in his/her team through authenticity, care and humility.
· Enlivens the importance of ‘Empathy’ when dealing with both guest and crew concerns.


· Provides candid ongoing feedback and takes appropriate action to improve performance.
· Accurately identifies talent and follows the Company’s promotion process.
· Ensures the effective development of all crew members.

Physical & Language Requirements:

· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand and
interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and

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