We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented Sommelier. If you know how to back that glass up, keep reading!
Our Sailors are rebellious luxe, and need help picking the right cabernet to drink at a drag cabaret and the perfect champagne to numb tattoo pain. We need a wine guru that knows exactly which wine pairs well with our unique food and entertainment offerings.
In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.
What You’ll be Up To:
Provide an epic experience for our guests at all times
Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
Maintain complete knowledge of designated glassware and garnishes for each drink
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
Competently open and serve wine/champagne bottles
Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations
Responsible for planning and leading the training of all bar crew in the knowledge and proper serving of a variety of wines via ‘on the job’ training
In charge of restocking the Wine Cellar on a daily basis and participates in the loading of wines to the vessel when necessary
Responsible for keeping their workstation clean and tidy per company requirements
Aware and able to implement company beverage control procedures
Assists in preparing all restaurants for service as needed and when required
Able to talk sailors through the full wine list and if necessary assist with choices and is able to make recommendations based on the cuisine served to the Sailors satisfaction
Sets up any wine tasting events and any other events as requested by the Beverage Operations Manager
Timely handling and resolving of guest complaints concerning sommelier activities and informs Beverage Operations Manager
Ensures good stock control and accurate charging to accounts
Responsible for monitoring the inventory of wine glasses, utensils and bottles ensuring all wine glasses and utensils are in pristine condition at all times
Ensures a professional service is delivered to sailors at all times and personal appearance and uniform are kept to company standards
Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
Works to maintain company safety, hygiene and sanitation practices at all times and maintaining cleanliness of all areas up to USPH and company standards
Prepares pre-orders of wine and ensures they are on tables in preparation of service
Follows the Responsible Service of Alcohol policies and procedures and discreetly informs the Beverage Operations Manager if a sailor has consumed in excess
Super Powers Required:
Minimum 3 years’ experience as Sommelier/Wine Waiter onboard a Cruise ship or 4/5 star hotel/resort
Excellent organizational skills and able to juggle several operations in one go
WSET Level 2 in Wines and Spirits or recognized Wine Qualification
Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity
Excellent presentation skills for training programs
Administrative skills to manage training program
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position
Strong written & verbal skills
What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.