Sports Staff

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POSITION SUMMARY

Leads and participates in a variety of Sports Deck and Cruise Director activities and duties such
as climbing wall, Flowrider (FR Class), in-line skating, golf simulator, volleyball, basketball,
golf course, ping pong, shuffle board, theme nights, spot lights, gangway etc. by performing the
following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Royal Caribbean International expects each shipboard team member to relentlessly exemplify
the principles of the Anchored in Excellence Credo to all team members. In addition, all duties
and responsibilities are to be performed in accordance with Royal Caribbean International’s
Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various service venues
and throughout the ship.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at
all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and crew areas.
2. Promotes and serves as Master of Ceremonies in Sports Deck activities, and Vitality
programs. Issues equipment to guests for: climbing wall, in-line skating, golf simulator,
Flowrider (FR class), volleyball, basketball, golf course, ping pong, shuffle board, etc.
3. Explains and demonstrates use of apparatus and equipment for: climbing wall, in-line
skating, golf simulator, Flowrider and any other related activities.
4. Leads Vitality classes and events. Organizes and conducts tournaments. May serve or
participate as master of ceremonies. Explains and demonstrates principles, techniques,
and methods of regulating movement of body, hands, or feet to achieve
proficiency in activity. Observes guests during activities to detect and correct mistakes.
5. Evaluates guests’ physical condition to participate in various sport and fitness activities.
6. Explains and enforces safety rules and regulations. Responds and reports any type of
emergency.
7. Assembles and disassembles equipment and props required for activities. Returns items
to storage area.
8. Performs regular inventory of all equipment and supplies. Determines if equipment
requires replacement or repair.
9. Maintains the Sports Deck in a clean and orderly fashion. Posts current daily
information, hours of operation, activities, etc. for the benefit of the guests. Adhering to
USPH ship requirements.
10. Responds to guest complaints in a considerate, professional and positive manner by
showing concern and listening actively. Takes ownership of guest concerns, by
following-up and ensuring complaints are resolved to the guest’s satisfaction.
11. Prepares all required reports utilizing the computer equipment.
12. Attends meetings, training activities, courses and all other work-related activities as
required.
13. Socializes with guests in public areas at all times in accordance with Royal Caribbean
International’s Gold Anchor Standards. Visits guest lounges at specified times to
converse with as many guests as possible in the time allotted.
14. Operates spotlight equipment for production shows according to instructions as needed,
when stage staff are required to perform duties backstage. Attends mandatory rehearsals
as required.
15. Performs stilt walking for parades on Voyager and Ultra Voyager class ships as
necessary.
16. Assist Explorations at the front desk, back office ticket processing, and dispatching tours
when necessary dependant on ticket sales.
17. Participates in greeting and directing guests on and off the gangways when the ship has
arrived in the ports of call.
18. Participates in debarkation procedures by disseminating information, and directing and
escorting guests to staterooms and or exits.
19. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

o One year physical fitness and/or recreational sports instruction background with resorts,
sports facilities or related recreational facilities required.
o Master of Ceremonies experience preferred.
o Ability to coordinate and instruct recreational sports and activities for large groups
and/or individual sessions.
o Ability to provide one-on-one rock climbing wall instruction. Rock climbing (manual
belay) certification preferred.
o Ability to provide one-on-one Flowrider instruction, Ultra Voyager Class only preferred.
o Experience in the operation and maintenance of the Flowrider or other similar water
park equipment, preferred for Ultra Voyager Class only.
o Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffle board, etc.
o Proven customer service skills to interact appropriately with guests in a considerate,
professional and positive manner by showing concern and listening actively.
o Ability to communicate tactfully with guests, department heads and shipboard
employees to resolve problems and negotiate resolutions.
o Certification and continuing education currency preferred in one of the following:
American Council in Exercise (ACE), American Aerobic & Fitness Association
(AAFA), American College in Sports Medicine (ACSM) or Sports/Fitness/Health
Education degree from a college or university preferred.
o CPR certification and life saving certification from the American Red Cross or similar
certifying organization preferred.
o Working knowledge of computers, internet access, and the ability to navigate within a
variety of software basic packages.
o Completion of high school or basic education equivalency required.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
o One full year experience with the company in original position hired.
o Meet expectations on most current evaluation onboard.

Language Requirements:

o Ability to speak English clearly, distinctly and cordially with guests.
o Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
co-workers.
o Ability to speak additional languages such as Spanish, Portuguese, Italian, French or
German preferred and taken preferably to European itineraries. Language aptitude
testing may be requested.

Physical Requirements:

Must be physically fit and able bodied enough to be trained to perform stilt walking in the
parades onboard.
While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and
taste or smell. Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.