POSITION SUMMARY

Maintains an assigned section of 12 to 17 guest staterooms (and balconies if present), ice
stations, service lockers, trolleys and corridors in a clean and orderly manner by
performing the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and
safety policies. Each shipboard employee may be required to perform all functions in
various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
1. Each housekeeping shipboard employee reports to the Housekeeping office on
time for duty properly groomed and dressed according to Royal Caribbean
International’s The Royal Way. This includes a clean uniform, name tag, and any
other uniform related item. He/ she then proceeds straight to their assigned
stations.
2. Transports the luggage to assigned areas during boarding and introduce
themselves to all guests in their assigned station Explains their function
including duty hours and other available room services.
3. Provides personal assistance to guests aiming to exceed their expectations by
following the The Royal Way. Maintains current knowledge of the ship’s regular
events and special functions by reviewing all available data, (daily Compass, etc.),
in order to provide guests with accurate information to answer questions.
4. Follows all daily, weekly and monthly stateroom and corridor cleaning procedures
to ensure The Royal Way are met.
5. Makes beds and changes towels according to the Save the Waves program.
Cleans bathrooms and replenishes bathroom supplies. Cleans showers/bath tubs
(and change shower curtains where applicable), sinks and toilet bowl. Follows
daily, weekly and monthly morning and evening Cleaning Highlights and
Must-do’s
6. Participates fully with the Deck/Senior Supervisor during the inspection process
and is readily available for inspections.
7. Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room
accessories to remove effects of smoke, water and other damage such as dirt, soot,
stains, mildew, and excess water and moisture. Sweeps, scrubs and vacuums.
8. Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and
protectors, deodorizers, and disinfectants.
9. Replenishes supplies such as drinking glasses, ice, soap, amenities, and stationary
supplies.
10. Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows and
door panels.
11. Empties wastebaskets, and empties and cleans ashtrays (in balcony staterooms
only).. Segregates and removes trash and garbage and places it in designated
containers.
12. Receives guest’s laundry and dry cleaning and transports to laundry area for
processing. Collects guests laundry and delivers back to guests stateroom as per
the required time.
13. Ensures all dirty linen items are properly separated into the dirty linen bags and
cleaning rags are placed into a separate bag. Any stained items are further
separated ready for collection by the linenkeeper assistants. All bags must be
closed with the drawstring once full and not overflowing.
14. Report all malfunction of lighting, heating and ventilation equipment and all other
maintenance issues by dialing 1-800 for effective repairs to be carried. Follow up
to ensure repairs are carried out in a timely manner and involves Housekeeping
Management when there is delay in the completion process.
15. Maintains cleaning supplies and equipment in good working order. Inform Deck
Supervisors of any supply replenishment required or of any equipment
malfunction when needed. Ensures that work area is free from hazards to guests
and other shipboard employees.
16. Maintains all equipment such as vacuum cleaners, trolleys etc. in proper working
condition and has these ready for inspection as required.
17. Completes the daily worksheet twice daily to track the timing of room departures.
18. Completes all the linen and towel packet preparation on a per cruise basis.
19. Completes all the stateroom and bathroom cleaning and amenity preparations on a
per cruise basis.
20. Completes the ice trolley preparations on the last night before departure.
21. On the turnaround morning completes the morning corridor preparations as
required – door stoppers, linen bags, cleaning bucket and vacuum placement, etc.
22. On the turnaround morning follows the turnaround schedule as required and meets
up with assigned team at the required start point and time and completes all
turnaround duties as required until the teams sections are completed.
23. Follows all sanitizing sequences on a daily basis in the corridor, locker and
stateroom area.
24. Fully owns any guest concern in line with onboard problem resolution guidelines
to ensure maximum guest satisfaction.
25. Attends meetings, training activities, courses and all other work related activities
as required.
26. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job related duties assigned by their supervisor or management.
27. Creates towel designs as outlined in the The Royal Way Vault.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one to two years previous guest room cleaning experience, preferably in a 4
  or 5 star hotel or cruise ship.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper chemical handling.
• Ability to apply customer service skills, according to The Royal Way, when
  interacting with guests and coworkers.
• Completion of high school or basic education equivalency preferred.
• Computer based training to be completed onboard.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:

• Must fulfill all requirements as stated in “Chart Your Course” or meet the
  External hiring requirements as detailed above
• Must have been in current permanent position, and complete one entire contract
  with a performance rating of satisfactory or above in that position, before
  applying.
• No written warnings on file within the past 6 months.
• Must successfully complete the process for Shipboard Job Applications and
  successfully completed the Computer Based training program.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests and crew.
• Ability to read and write English in order to understand and interpret written
  procedures. This includes the ability to give and receive instructions in written and
  verbal forms and to effectively present information and respond to questions from
  guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, Italian, Portuguese,
  Mandarin or German preferred.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.