Stateroom Attendant

Position Summary:

Maintains an assigned section of staterooms and corridors in a clean and orderly
manner by performing the following essential duties and responsibilities.

job skills/results
Business Acumen

· This position is responsible for cost containment through the proper use, handling and
maintenance and distribution chemicals, supplies, equipment, stateroom amenities and
consumable items.
· Conducts workstation spot checks to ensure items are correctly stored to minimize
deterioration and waste.
· Each shipboard employee may be required to perform all functions in various service
venues and throughout the ship.
· Follows all daily, weekly and monthly stateroom, balcony and corridor cleaning
procedures to ensure standards are met.
· Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard
operation, in order to assist guests and crewmembers with inquiries.
· Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

Contributes to Business Performance

· All duties and responsibilities are to be performed in accordance with ISM/ISO and SQM
standards, USPH guidelines, Environmental, and Safety policies.
· Maintains current knowledge of the ship’s regular events and special functions by
reviewing all available data, including the daily newsletter, in order to provide guests
with accurate information to answer questions.
· Responsible to make beds, clean the bathroom and stateroom room in according to the
Save the Waves program and following USPH guidelines.
· Ensure that soiled linen and terry are sorted in linen bags as prescribe, ready for
Linen-runner to collect and return to the laundry.
· Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows and door
panels. Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room
accessories. Sweeps, scrubs and vacuums. Sprays or fogs carpet, upholstery, and
accessories with fabric conditioners and protectors, deodorizers, and disinfectants.
· Ensure that all glasses in the bathroom and stateroom are washed in the Dishwasher
during every service. Replenishes daily supplies such as soap, amenities, mineral water,
stationary supplies.
· Ensure that mini bar items are replaced daily by the Private Bar and that the receipt are
presented in a Folder to the guest and sign docket handed back to Private Bar.
· Receives guest’s laundry and dry cleaning and transports to laundry for processing.
Returns cleaned laundry to guest’s stateroom and presents laundry bills.
· Maintains all equipment such as vacuum cleaners, trolleys etc. in proper working
· Transports guest’s luggage to assigned areas during embarkation and disembarkation.
· Maintains cleaning supplies and equipment in good working order. Requisitions supplies
and equipment when needed. Ensures that work area is free from hazards to guests and
other shipboard crewmembers.

Cultivates Customer First

· Celebrity Cruises expects each shipboard employee to consistently exemplify the
principles of the STAR Program’s Credo to all team members.
· During embarkation, greets the guests of their assigned sections and introduces
him/herself. Explains stateroom amenities and lay out including mini bar, interactive
system and all available services onboard ship. Describes his/her function including duty
hours and other available room services. May be assigned to the gangway to greet guests,
if needed
· Provides personalized assistance to guests by following Celebrity’s standards of service
and style.

People skills
Demonstrates Passion, Drive and Energy

· Each housekeeping shipboard employee reports to their workstation assignment on time
and properly groomed and dressed according to standards. This includes a clean uniform,
nametag, and any other uniform related item.

Cross Team Collaboration

· Notifies management of the malfunction of lighting, heating and ventilation equipment
· Attends meetings, training activities, courses and all other work-related activities as

Acts with Integrity

· It is every employee’s responsibility to conduct oneself in a professional and courteous
manner at all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and Crewmember areas.


· Minimum one to two years previous cleaning experience in an upscale hotel, resort or
cruise line shipboard experience preferred).
· Knowledge of proper cleaning techniques, requirements and use of equipment.
· Knowledge of proper chemical handling.
· Ability to apply customer service skills, according to Company policy, when interacting
with guests and coworkers.
· Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the
· Completion of a minimum of one contracts as an ECCR attendant or Staff
Attendant/Captains Attendant with a performance rating of satisfactory or above along
with demonstrated leadership skills.

Language Requirements:

· Ability to speak English clearly, distinctly and cordially with guests.
· Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
· Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:

Minimum physical requirements to perform the job.
· While performing the duties of this job, the employee is regularly required to stand; walk;
use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or
· The employee must frequently lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency lifesaving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats.

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